Sharing control: design principles for local government log-ins

How can we improve the experience of using local government services? Why not begin at the beginning: signing in. Authentication remains a pain point for millions of people when they try to use a digital service. But we can solve much of this with a simple change in mindset – accepting that it’s fine for someone to do something on someone else’s behalf.

3 principles for high-performing teams

Building a high-performance agile team sounds simple. But when you wade into the detail, getting teams working together to ramp up delivery while maintaining high levels of service can seem a daunting task. It doesn’t have to be. In this post I’d like to share 3 simple principles that we’ve used to help put together teams that deliver at speed.

Why a collaborative mindset is essential to the future of NHS delivery

Last Thursday, I was really excited to unveil the Made Well Collective at the Leeds Digital Festival. This is a new collaborative approach to helping NHS organisations deliver digital and technology projects. Today I want to talk a bit more about the changes we need to support the future of health and social care and the shift in mindset needed to make that happen.

Why learning is a strategic goal

How can you set up your organisation for success when it comes to capability building internally? In the final part of our technology skills enablement blog series, our Senior Engineer Rich looks into why learning is a strategic goal.