Managed services

Lack of modernisation? Our managed services take away the stress of maintaining and supporting live digital and data services, applications and cloud infrastructure.

How we can help

  • Benefit from swarms, not tiers
    Our teams are multi-skilled and work in swarms, not tiers. Our engineers know you and your users and don’t pass off issues to people that don’t.
  • Build better flexibility
    Communication between application support and service owners helps create and re-prioritise a backlog that’s flexible without the need for contract change requests. We also provide on-demand visibility and reporting for your service – designed around you.
  • Experience quick and easy integration
    We easily integrate with your service management tools to keep onboarding simple, protecting your existing investment and ensuring quick responses to issues and requests.
  • Strengthen your security
    We deliver security by default, ensuring pipelines and software deployments are vulnerability tested before release. We also provide user-centred approaches to security and make sure all our decisions are data driven.
  • You define success
    We start with the needs of your users and focus on what matters to them. We measure user satisfaction and metrics that are important to you – such as cost per transaction, task completion or digital take-up. You decide.
  • Improve and automate
    No more legacy! We deliver value through a service that improves and modernises over time, evolves to meet user needs and improves security.

Clients

Ministry of Justice logo
Department for Leveling Up, Housing & Communities logo
Government Digital Service logo
Driver & Vehicle Licensing Agency logo

“With the great support and guidance from the managed services team at Made Tech, I’m delighted to say this project has been a huge success. A great level of dedicated work has gone into helping us modernise the application, migrate it to AWS and rollout ongoing improvements to meet the needs of our users.”

Dom Tomkins, Ministry of Justice Service Owner

Case studies

Screenshots of Bichard 7 in a tablet.

Modernisation at the Ministry of Justice

Keeping the public safe with the modernisation of the Bichard 7 application, continuous improvements and ongoing support.

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Laptop with Webpage for Homes for Ukraine online

Homes for Ukraine

Designing, building and iterating the Homes for Ukraine service in 2 weeks.

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View more managed services case studies

From the blog

From leaks to locks: A guide to reporting council housing repairs

Find answers to the most common questions asked about reporting housing repairs and the differing responsibilities of landlords and tenants.

Read more

Bridging the gap between ITSM and agile

Using a swarmed ITSM approach, services can be supported by smaller teams of specialists that embed Agile ways of working without compromising on quality.

Read more

Read more posts about managed services on the Made Tech blog

Want to know more? Get in touch!

We’d love to talk to you about how we can help you level up your organisation’s data game.

Our offer includes:

  • An in-person consultation with a data expert to answer your questions
  • An initial, high-level data health check
  • A short action plan with recommended next steps