Digital transformation

Digital transformation is more than tools and buzzwords. Rethink how you deliver digital services to make them more accessible, efficient and better for users.

Transformation projects are big and complex and they can take a long time to deliver. But when they’re done in the right way, they allow you to do the things you do more efficiently and sustainably – creating a bigger impact for users.

Our experts have over 50 years of collective experience delivering meaningful transformation. Everything we do is collaborative, involving you in every step. The way we do things is ‘with’ you, not ‘to’ you.

Getting transformation right

Previous experience with transformation didn’t quite work out? The right partner can bring continuous value designed around your needs. That’s when the benefits that come with digital transformation make a real difference.

  • Better use of data
    Transformation can improve how you gather, store and manage data. Improving how you use data can inform policy-making, service improvements and operational efficiency.
  • Quicker responses
    Respond quicker and with informed decisions to demands from the wider organisation. Improve early engagement, manage regular requests and use virtual teams for complex needs.
  • Enhanced digital literacy and skills
    Improve digital literacy and skills across your organisation and unlock unseen opportunities.
  • Sustainable practices
    Keep your team focused on high-value projects. Transformation can automate administrative tasks, predict and manage demand and reduce duplicated efforts.

Digital transformation in 6 steps

We help break it down into manageable chunks that deliver value at every step.

Lead with insights

each project is different but we start by talking with your team. They’re the ones who understand what is and isn’t working – everything builds off of your people.

Mapping your strategy

we work with the strategy currently set out by your department. Where are you now and where do you want to get to?

Align and act

interactive workshops break down your vision into missions and objectives. Teams can then use these for their own transformation strategies and tactics.

Connect with the team

we strive to make continuous improvements. To get instant feedback we have regular check-ins with your team and always use collaborative techniques and tools.

Make results work for you

together we review processes, technology and organisational structure. This means you get results in the most effective and efficient way that works for you.

Design the future

we work with you on a transformation roadmap so the good work can continue long after we’ve left.

Trusted by

Government Digital Service logo
Ministry of Justice logo
Department for Education logo
Department for Leveling Up, Housing & Communities logo
Hackney London Borough Council logo
Essex County Council logo
The Royal Borough of Kensington and Chelsea logo
Met Office logo
LGSS logo
NHS Business Services Authority logo
NHS X logo
Skills for Care logo

We’re on multiple frameworks including DOS and TS3, where we’d be happy to create a project that meets your needs.


Urgent requests can eat into your valuable time. But addressing these demands as soon as possible can improve things significantly for users. For complex projects we use virtual teams to respond and deliver discoveries quickly.

Our expert data and AI team can help you develop a comprehensive data and AI strategy. We’ll uncover barriers and help you collect, store and manage data efficiently, so that you have the information to make informed decisions and the space to innovate.

An effective project pipeline means better strategic alignment to your goals. This will help you plan and increase efficiency. We introduce tooling that keeps your team focused on high-value projects. We also use early engagement for more impactful deliveries and support a pipeline of future projects. All this means you can predict and manage your project demand.

Why Made Tech?

We’ve worked on many programmes as both the sole partner and part of a bigger team. We’re large enough to bring expertise and work at scale, but personal enough to deliver bespoke solutions.

To get you started, why not work with us on an engagement session? Where you’ll receive:

  • an in-person consultation with a transformation expert to answer your questions
  • an initial, high-level transformation-readiness health check
  • a short action plan with recommended next steps

Latest digital transformation insights

Stay up to date with the latest blogs, news, and events from our experts.


Is digital the new legacy? Part one

I’ve been talking to the team recently about whether digital is becoming the new legacy. Read about why I think the way we’re delivering government digital services needs to change.

Read more


Best practice: how to build digital services that deliver for citizens and the business case

Do you want to know how to deliver digital services effectively and focused on user needs? Watch our webinar with Digital Leaders.

Watch now


What are the biggest barriers to delivering digital transformation for government leaders?

Government is under increasing pressure to improve digital services and transform operations in response to the changing needs of citizens and businesses.

Read article

Case Study

Tracking transformative impact with Microsoft Excel tooling

Working with London Borough of Waltham Forest to tool up to track the impact of their transformation projects using readily-available software.

View case study

Speak with an expert

Speak with our team to find out more and tailor a solution to your needs.