User-centred design
Building effective public services means identifying the right problem to solve and designing the right thing to solve it. Our user-centred designers will help you build digital services which succeed because they put users at the centre.
How we can help
- Build the right thing in the right way Our user researchers will help you understand the needs of users and work with the whole team to meet them. Discover the benefits of putting users at the centre of your organisational strategy.
- Design digital services for everyone We’ll help you build successful services designed for everyone by thinking about accessibility from the very beginning. Our teams are made up of a diverse range of people with a wide range of insight, ideas and experience to design services that reflect the whole of society.
- Write simpler, clearer content Our content designers will help you design services that talk to your users in a way that’s easy to understand, making them more accessible, inclusive and easier to use.
- Deep public sector experience We work exclusively in the public sector and our team has extensive public sector experience. We have deep knowledge of the GOV.UK Service Standard, and what it takes to meet it.
- Avoid the discovery graveyard and reduce risk Work with a pragmatic team that understands the need to deliver value for money, and turn identified needs into working services that people really need.
Trusted by leading organisations
We’re on multiple frameworks including DOS and TS3, where we’d be happy to create a project that meets your needs.
Why Made Tech?
We’ve worked on many programmes as both the sole partner and part of a bigger team. We’re large enough to bring expertise and work at scale, but personal enough to deliver bespoke solutions.
To get you started, why not work with us on an engagement session? Where you’ll receive:
- an in-person consultation with a transformation expert to answer your questions
- an initial, high-level transformation-readiness health check
- a short action plan with recommended next steps
Latest insights for user-centred design
Stay up to date with the latest blogs, news, and events from our experts.
Case Study
Helping veterans access benefits and services
Working with the Office for Veterans’ Affairs and GDS to help veterans access the benefits and services they’re entitled to quickly, easily and consistently.
Case Study
Making NHS Gloucestershire’s mental health services more accessible to children and young people
Made Tech worked closely with the NHS in Gloucester to digitalise access to over 100 mental health support services.
Blog
How humour makes me a better user researcher
Looking to bring a bit of humour into your next research session? Discover 4 ways to get better user insights using laughter and a bit of fun.
Event
Best practice: how to build digital services that deliver for citizens and the business case
Join our webinar with Digital Leaders as part of their Public Sector Innovation week.
Explore our other services
Learn more about other services we offer organisations to modernise technology and accelerate digital delivery.
Use data-driven insight to design and deliver better services to users and unlock the power of AI and Machine Learning.
Rethink how you deliver digital services to make them more accessible, efficient and better for users.
Our proven public sector record and rapid delivery uniquely position us to make an impact – fast.
Speak with an expert
Speak with our team to find out more and tailor a solution to your needs.
