Digital service delivery
We support you at every point in the delivery lifecycle, right from defining the problem right through to the live services that solve them.
How we can help
Discovery and alpha: exploring the problem
In the discovery stage, we work with you to explore the problems you face. Then we look at the approaches needed to help you solve them and help you prioritise where to start.
Our aim is to help you:
- Clarify the problem you’re solving
- Find the users who need your product or service
- Understand what drives their behaviour
In the alpha stage, we build prototypes and test solutions to the problems we learned about during discovery.
How we work
- Kick-off workshops
- Understand user challenges and needs
- Feedback sessions
- Create a visual map of how the current service works
- Understand your current data and technical setup
- Co-design workshops
- Recommend ways to improve
- Test ideas for feasibility
- Business case
Beta and live service: building your solution
Once we’ve worked with you to define the problem you need to solve and tested different solutions out, we can support you in the next phase of your delivery: beta MVP and live service.
This stage is all about delivery. In the beta phase, we build the minimum live service based on a reduced feature set or reduced audience. We use this method to reduce your risk and produce a service that is fit for purpose.
Once the service is live, we’ll continue to learn and adapt the service to meet changing user needs.
- Lightweight Discovery & Alpha
- Beta MVP
- Beta MVP & Live Service
Speak with an expert
Find out more and tailor a solution to your needs with our team.
Trusted by leading organisations
We’re on multiple frameworks including DOS and TS3, where we’d be happy to create a project that meets your needs.
Why Made Tech?
We’ve worked on many programmes as both the sole partner and part of a bigger team. We’re large enough to bring expertise and work at scale, but personal enough to deliver bespoke solutions.
To get you started, why not work with us on an engagement session? Where you’ll receive:
- an in-person consultation with a transformation expert to answer your questions
- an initial, high-level transformation-readiness health check
- a short action plan with recommended next steps
Read our whitepaper
Accelerating Discovery in Public Sector Digital Service Delivery
In this short guide, we explain why accelerated discovery is critical to improving digital service delivery in your organisation.
Latest insights for digital service delivery
Stay up to date with the latest blogs, news, and events from our experts.
Case Study
Helping Camden Council address damp and mould cases faster than ever
Wanting to process damp and mould cases Camden Council partnered with Made Tech Housing to implement a user-friendly, login-free reporting system that enables faster triaging and resolution of damp and mould issues, helping the council meet Awaab’s Law requirements and improve outcomes for residents.
Case Study
Improving child and family support
Running a discovery with Dorset Council to help children and young people with special educational needs and disabilities access support.
Blog
Why public sector digital can’t afford to shy away from SLAs
SLAs don’t have to be scary. When done right, they improve reliability and help teams focus on what matters.
Event
Best practice: how to build digital services that deliver for citizens and the business case
Do you want to know how to deliver digital services effectively and focused on user needs? Watch our webinar with Digital Leaders.
Explore our other services
Learn more about other services we offer organisations to modernise technology and accelerate digital delivery.
Rethink how you deliver digital services to make them more accessible, efficient and better for users.
Our proven public sector record and rapid delivery uniquely position us to make an impact – fast.
Building effective public services means identifying the right problem to solve and designing the right thing to solve it.
Speak with an expert
Speak with our team to find out more and tailor a solution to your needs.
