Digital service delivery
We support you at every point in the delivery lifecycle, right from defining the problem right through to the live services that solve them.
How we can help
Discovery and alpha: exploring the problem
In the discovery stage, we work with you to explore the problems you face. Then we look at the approaches needed to help you solve them and help you prioritise where to start.
Our aim is to help you:
- Clarify the problem you’re solving
- Find the users who need your product or service
- Understand what drives their behaviour
In the alpha stage, we build prototypes and test solutions to the problems we learned about during discovery.
How we work
- Kick-off workshops
- Understand user challenges and needs
- Feedback sessions
- Create a visual map of how the current service works
- Understand your current data and technical setup
- Co-design workshops
- Recommend ways to improve
- Test ideas for feasibility
- Business case
Beta and live service: building your solution
Once we’ve worked with you to define the problem you need to solve and tested different solutions out, we can support you in the next phase of your delivery: beta MVP and live service.
This stage is all about delivery. In the beta phase, we build the minimum live service based on a reduced feature set or reduced audience. We use this method to reduce your risk and produce a service that is fit for purpose.
Once the service is live, we’ll continue to learn and adapt the service to meet changing user needs.
- Lightweight Discovery & Alpha
- Beta MVP
- Beta MVP & Live Service
Trusted by
“Made Tech are one of the top two delivery teams in GDS. GovWifi is one of our crown jewels. It’s fantastic.”
Case studies
![Image of woman, man and a baby sitting on the floor of a living room in front of a laptop and phone](https://www.madetech.com/wp-content/uploads/2023/03/case_study_-_Dorset_-_hero-min.jpg)
Improving child and family support
Running a discovery with Dorset Council to help children and young people with special educational needs and disabilities access support.
![Image of a HM coastguard helicopter with red and white flying in a cloudy sky](https://www.madetech.com/wp-content/uploads/2023/03/case_study_-_Beacons_-_hero-min.jpg)
When digital services save lives: register an emergency beacon online
Helping the MCA build a quick and easy digital service for beacon owners to register and update their information.
Read our whitepaper
Accelerating Discovery in Public Sector Digital Service Delivery
In this short guide, we explain why accelerated discovery is critical to improving digital service delivery in your organisation.
![accelerated discovery in public sector digital service delivery cover](https://madetech.com/wp-content/uploads/2021/05/accelerated-discovery-in-public-sector-digital-service-delivery-cover-min.png)
From the blog
Bend the rules to get what you need from your next discovery
A discovery phase doesn’t always go the way you expect. Read this post to find out why shaking up the rules can sometimes be the right thing to do.
Leaning on digital to deliver more with less
With the government facing a growing ‘to-do’ list, digital remains the obvious answer to enable increased productivity and drive efficiency.
Events
Best practice: how to build digital services that deliver for citizens and the business case
Join our webinar with Digital Leaders as part of their Public Sector Innovation week.
Make meaningful progress with remote design sprints
This on-demand online workshop explores what design sprints are and how they work remotely, using practical and interactive examples.
Want to know more? Get in touch!
We’d love to talk to you about how we can help your organisation use digital technology to achieve your goals.
Our offer includes:
- An in-person consultation with a data expert to answer your questions
- An initial, high-level data health check
- A short action plan with recommended next steps