Digital Service Delivery
We support you at every point in the delivery lifecycle, right from defining the problem right through to the live services that solve them.
How we can help
Discovery and alpha: exploring the problem
In the discovery stage, we work with you to explore the problems you face. Then we look at the approaches needed to help you solve them and help you prioritise where to start.
Our aim is to help you:
- Clarify the problem you’re solving
- Find the users who need your product or service
- Understand what drives their behaviour
In the alpha stage, we build prototypes and test solutions to the problems we learned about during discovery.
How we work
Kick-off workshops
Understand user challenges and needs
Feedback sessions
Create a visual map of how the current service works
Understand your current data and technical setup
Co-design workshops
Recommend ways to improve
Test ideas for feasibility
Business case
Beta and live service: building your solution
Once we’ve worked with you to define the problem you need to solve and tested different solutions out, we can support you in the next phase of your delivery: beta MVP and live service.
This stage is all about delivery. In the beta phase, we build the minimum live service based on a reduced feature set or reduced audience. We use this method to reduce your risk and produce a service that is fit for purpose.
Once the service is live, we’ll continue to learn and adapt the service to meet changing user needs.
Lightweight Discovery & Alpha
Beta MVP
Beta MVP & Live Service
Clients
“Made Tech are one of the top two delivery teams in GDS. GovWifi is one of our crown jewels. It’s fantastic.”
David Lewis, Delivery Director at GDS
Case studies
Improving child and family support
Running a discovery with Dorset Council to help children and young people with special educational needs and disabilities access support.
When digital services save lives: register an emergency beacon online
Helping the MCA build a quick and easy digital service for beacon owners to register and update their information.
Read our whitepaper
Accelerating Discovery in Public Sector Digital Service Delivery
In this short guide, we explain why accelerated discovery is critical to improving digital service delivery in your organisation.
From the blog
GOV.UK PaaS – an update…
We’ve been exploring options for our clients who currently host services on PaaS and thinking about what this means for the wider community.
Creating a text-based SMS service to make mental health services for children and young people more accessible
In early 2021, we began an 8-month journey to create a digital mental health support finder tool for children and young people in Gloucestershire.
Read more posts on the Made Tech blog
Events
Is the GOV.UK Service Manual’s approach to agile, truly agile?
Join us at the Agile in the City event on 28-30 June in Bath.
Speakers
GovCamp Cymru 2023
Join us in Cardiff for Gov Camp Cymru 2023!
Speakers
Get started for free
We’d love to talk to you about how we can help your organisation use digital technology to achieve your goals. To help you get started, we’re happy to provide a first discovery session free of charge to get Made Tech expertise on the ground, in your organisation.
Our offer includes:
- An in-person consultation with a data expert to answer your questions
- An initial, high-level data health check
- A short action plan with recommended next steps
Want to know more? Get in touch!
