Digi­tal serv­ice delivery

We support you at every point in the delivery lifecycle, right from defining the problem right through to the live services that solve them.

How we can help

Discovery and alpha: exploring the problem

In the discovery stage, we work with you to explore the problems you face. Then we look at the approaches needed to help you solve them and help you prioritise where to start.

Our aim is to help you:

  • Clarify the problem you’re solving
  • Find the users who need your product or service
  • Understand what drives their behaviour

In the alpha stage, we build prototypes and test solutions to the problems we learned about during discovery.

How we work

  • Kick-off workshops
  • Understand user challenges and needs
  • Feedback sessions
  • Create a visual map of how the current service works
  • Understand your current data and technical setup
  • Co-design workshops
  • Recommend ways to improve
  • Test ideas for feasibility
  • Business case

Beta and live service: building your solution

Once we’ve worked with you to define the problem you need to solve and tested different solutions out, we can support you in the next phase of your delivery: beta MVP and live service.

This stage is all about delivery. In the beta phase, we build the minimum live service based on a reduced feature set or reduced audience. We use this method to reduce your risk and produce a service that is fit for purpose.

Once the service is live, we’ll continue to learn and adapt the service to meet changing user needs.

  • Lightweight Discovery & Alpha
  • Beta MVP
  • Beta MVP & Live Service

Trusted by

Government Digital Service logo
Ministry of Justice logo
Department for Education logo
Department for Leveling Up, Housing & Communities logo
Hackney London Borough Council logo
Essex County Council logo
The Royal Borough of Kensington and Chelsea logo
Met Office logo
LGSS logo
NHS Business Services Authority logo
NHS X logo
Skills for Care logo

“Made Tech are one of the top two delivery teams in GDS. GovWifi is one of our crown jewels. It’s fantastic.”

Black and white photo of David Lewis

David Lewis, Delivery Director at GDS

Case studies

Image of woman, man and a baby sitting on the floor of a living room in front of a laptop and phone

Improving child and family support

Running a discovery with Dorset Council to help children and young people with special educational needs and disabilities access support.

Read more

Image of a HM coastguard helicopter with red and white flying in a cloudy sky

When digital services save lives: register an emergency beacon online

Helping the MCA build a quick and easy digital service for beacon owners to register and update their information.

Read more

View more digital service delivery case studies

Read our whitepaper

Accelerating Discovery in Public Sector Digital Service Delivery

In this short guide, we explain why accelerated discovery is critical to improving digital service delivery in your organisation.

accelerated discovery in public sector digital service delivery cover

From the blog

Leaning on digital to deliver more with less

With the government facing a growing ‘to-do’ list, digital remains the obvious answer to enable increased productivity and drive efficiency.

Read more

From idea to impact, the crucial steps in digital service delivery

Laura Burnett sheds some light on the often-overlooked steps that can make or break a delivery project. She looks at how to create services that not only meet citizens’ needs but also deliver tangible benefits against the original business case.

Read more

Read more posts on the Made Tech blog


Best practice: how to build digital services that deliver for citizens and the business case

Join our webinar with Digital Leaders as part of their Public Sector Innovation week.

Watch now

Is the GOV.UK Service Manual’s approach to agile, truly agile?

Join us at the Agile in the City event on 28-30 June in Bath.

View this event

Want to know more? Get in touch!

We’d love to talk to you about how we can help your organisation use digital technology to achieve your goals.

Our offer includes:

  • An in-person consultation with a data expert to answer your questions
  • An initial, high-level data health check
  • A short action plan with recommended next steps