Digital service delivery
We support you at every point in the delivery lifecycle, right from defining the problem right through to the live services that solve them.
How we can help
Discovery and alpha: exploring the problem
In the discovery stage, we work with you to explore the problems you face. Then we look at the approaches needed to help you solve them and help you prioritise where to start.
Our aim is to help you:
- Clarify the problem you’re solving
- Find the users who need your product or service
- Understand what drives their behaviour
In the alpha stage, we build prototypes and test solutions to the problems we learned about during discovery.
How we work
- Kick-off workshops
- Understand user challenges and needs
- Feedback sessions
- Create a visual map of how the current service works
- Understand your current data and technical setup
- Co-design workshops
- Recommend ways to improve
- Test ideas for feasibility
- Business case
Beta and live service: building your solution
Once we’ve worked with you to define the problem you need to solve and tested different solutions out, we can support you in the next phase of your delivery: beta MVP and live service.
This stage is all about delivery. In the beta phase, we build the minimum live service based on a reduced feature set or reduced audience. We use this method to reduce your risk and produce a service that is fit for purpose.
Once the service is live, we’ll continue to learn and adapt the service to meet changing user needs.
- Lightweight Discovery & Alpha
- Beta MVP
- Beta MVP & Live Service
Trusted by leading organisations
We’re on multiple frameworks including DOS and TS3, where we’d be happy to create a project that meets your needs.
“Made Tech are one of the top two delivery teams in GDS. GovWifi is one of our crown jewels. It’s fantastic.”
David Lewis, Delivery Director at GDS
Read our whitepaper
Accelerating Discovery in Public Sector Digital Service Delivery
In this short guide, we explain why accelerated discovery is critical to improving digital service delivery in your organisation.
Latest insights for digital service delivery
Stay up to date with the latest blogs, news, and events from our experts.
Case Study
Improving child and family support
Running a discovery with Dorset Council to help children and young people with special educational needs and disabilities access support.
Case Study
When digital services save lives: register an emergency beacon online
Helping the MCA build a quick and easy digital service for beacon owners to register and update their information.
Blog
Technical architects: Agents of change
A successful technical architect translates vision into action and drives outcomes. Find out more about the skills they need to become agents of change.
Event
Best practice: how to build digital services that deliver for citizens and the business case
Do you want to know how to deliver digital services effectively and focused on user needs? Watch our webinar with Digital Leaders.
Let’s work together
We’d love to talk to you about how we can help your organisation use digital technology to achieve your goals.
You can find us on all the usual frameworks, but we’re always happy for a commitment-free chat too – so whatever the project, get in touch and let’s see how we can help you.
Explore our other services
Speak with an expert
Speak with our team to find out more and tailor a solution to your needs.
