Digi­tal Serv­ice Delivery

We support you at every point in the delivery lifecycle, right from defining the problem right through to the live services that solve them.

A collaborative experience

We have a proven track record of supporting public sector organisations to deliver user-centric digital services.

Discovery and alpha: exploring the problem

In the discovery stage, we work with you to explore the problems you face. Then we look at the approaches needed to help you solve them and help you prioritise where to start.

Our aim is to help you:

  • Clarify the problem you’re solving
  • Find the users who need your product or service
  • Understand what drives their behaviour

In the alpha stage, we build prototypes and test solutions to the problems we learned about during discovery.

How we work

Kick-off workshops

Understand user challenges and needs

Feedback sessions

Create a visual map of how the current service works

Understand your current data and technical setup

Co-design workshops

Recommend ways to improve

Test ideas for feasibility

Business case

“Made Tech are one of the top two delivery teams in GDS. GovWifi is one of our crown jewels. It’s fantastic.”

David Lewis black and white

David Lewis, Delivery Director at GDS

Beta and live service: building your solution

Once we’ve worked with you to define the problem you need to solve and tested different solutions out, we can support you in the next phase of your delivery: beta MVP and live service.

This stage is all about delivery. In the beta phase, we build the minimum live service based on a reduced feature set or reduced audience. We use this method to reduce your risk and produce a service that is fit for purpose.

Once the service is live, we’ll continue to learn and adapt the service to meet changing user needs.

Lightweight Discovery & Alpha

Beta MVP

Beta MVP & Live Service

We’ve done this before

We’ve supported public sector organisations to deliver new digital services at pace, supporting millions of people across the UK. Our services also include embedded capabilities and legacy application transformation.

We’re a trusted supplier to a wide
range of public sector organisations.

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CASE STUDY

Delivering GovWifi for the Government Digital Service

We turned a beta product into a secure and scalable solution that supports 200,000 active weekly users.

Govwifi on tablet and phone
No10 building door

CASE STUDY

Rapid Digital Service Delivery at Ministry of Justice

In just six weeks, we delivered a No10 priority that helps grieving families.

Want to know more?
Get in touch!

Ian Southward

Client Director