Digi­tal Serv­ice Delivery

We support you at every point in the delivery lifecycle, right from defining the problem right through to the live services that solve them.

How we can help

Discovery and alpha: exploring the problem

In the discovery stage, we work with you to explore the problems you face. Then we look at the approaches needed to help you solve them and help you prioritise where to start.

Our aim is to help you:

  • Clarify the problem you’re solving
  • Find the users who need your product or service
  • Understand what drives their behaviour

In the alpha stage, we build prototypes and test solutions to the problems we learned about during discovery.

How we work

  • Kick-off workshops
  • Understand user challenges and needs
  • Feedback sessions
  • Create a visual map of how the current service works
  • Understand your current data and technical setup
  • Co-design workshops
  • Recommend ways to improve
  • Test ideas for feasibility
  • Business case

Beta and live service: building your solution

Once we’ve worked with you to define the problem you need to solve and tested different solutions out, we can support you in the next phase of your delivery: beta MVP and live service.

This stage is all about delivery. In the beta phase, we build the minimum live service based on a reduced feature set or reduced audience. We use this method to reduce your risk and produce a service that is fit for purpose.

Once the service is live, we’ll continue to learn and adapt the service to meet changing user needs.

  • Lightweight Discovery & Alpha
  • Beta MVP
  • Beta MVP & Live Service


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“Made Tech are one of the top two delivery teams in GDS. GovWifi is one of our crown jewels. It’s fantastic.”

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David Lewis, Delivery Director at GDS

Case studies

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Improving child and family support

Running a discovery with Dorset Council to help children and young people with special educational needs and disabilities access support.

Read more

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When digital services save lives: register an emergency beacon online

Helping the MCA build a quick and easy digital service for beacon owners to register and update their information.

Read more

View more digital service delivery case studies

Read our whitepaper

Accelerating Discovery in Public Sector Digital Service Delivery

In this short guide, we explain why accelerated discovery is critical to improving digital service delivery in your organisation.

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From the blog

GOV.UK PaaS – an update…

We’ve been exploring options for our clients who currently host services on PaaS and thinking about what this means for the wider community.

Read more

Creating a text-based SMS service to make mental health services for children and young people more accessible

In early 2021, we began an 8-month journey to create a digital mental health support finder tool for children and young people in Gloucestershire.

Read more

Read more posts on the Made Tech blog


Best practice: how to build digital services that deliver for citizens and the business case

Join our webinar with Digital Leaders as part of their Public Sector Innovation week.

View this event

Is the GOV.UK Service Manual’s approach to agile, truly agile?

Join us at the Agile in the City event on 28-30 June in Bath.

View this event

Want to know more? Get in touch!

We’d love to talk to you about how we can help your organisation use digital technology to achieve your goals.

Our offer includes:

  • An in-person consultation with a data expert to answer your questions
  • An initial, high-level data health check
  • A short action plan with recommended next steps