Last summer we worked with Dorset Council on a discovery to improve their Children and Families digital service and make a real difference in the community.
Dorset Council: improving child and family support
User-centred design
Maximising the value of user research
The value of user research is undeniable. It helps you understand your users, see what the problems are, and how you can fix them.
How to turn more design work into new and improved services
The public sector invests so much time and money in design and research, but only around 10% of it turns into real services. It’s time to get this number up, so let’s take action.
5 reasons local government projects don’t make it out of discovery (and what to do about it)
A discovery phase helps organisations prioritise what to do first when improving a public service. But not all projects make it past this stage. Here are 5 reasons projects don’t make it out of discovery, and how to make sure they do when they should.
2021 public sector digital blog round-up!
As 2021 draws to a close, we thought it would be nice to see out the year by sharing some great blog posts about public sector technology we saw this year.
Accessibility at the Met Office: my first Made Tech project
On my first Made Tech project after graduating from the User Research and Design Academy, I was getting stuck into all things accessibility at the Met Office.
What is it like to work with Made Tech as a client?
What is it like to work with Made Tech? It’s a good question – and an understandable one, if you’re a potential client thinking of working with us.
What is the value of user-centred design?
Despite user-centred-design’s rise in popularity, stakeholders and clients can still struggle to understand the value of taking this type of approach.
Announcing a new Made Tech academy for design and user research
Applications for next Made Tech Academy open 7 February. I’m super-excited to share that we’re running a brand new academy for design and user research. This will run for 12 weeks alongside our usual software engineering academy.
Sharing control: design principles for local government log-ins
How can we improve the experience of using local government services? Why not begin at the beginning: signing in. Authentication remains a pain point for millions of people when they try to use a digital service. But we can solve much of this with a simple change in mindset – accepting that it’s fine for someone to do something on someone else’s behalf.
