Sharing control: design principles for local government log-ins

How can we improve the experience of using local government services? Why not begin at the beginning: signing in. Authentication remains a pain point for millions of people when they try to use a digital service. But we can solve much of this with a simple change in mindset – accepting that it’s fine for someone to do something on someone else’s behalf.

What we talk about when we talk about user-centred design

If you’re interested in how we go about user-centered design at Made Tech, then our blog, Designed and Made, should definitely be on your radar. Each week, a design community member takes a turn to write a post that falls somewhere under the vast umbrella of all the things we talk about when we talk about design. Here are a few recent highlights.