Digital transformation has been a real focus for government over the last decade. If we look back at the Covid-19 pandemic and the speed at which life-saving digital services were set up, we see how we can rapidly mobilise and transform public services when we must.
In a nutshell, digital transformation is about using digital tools and technologies to create significant change in an organisation.
The risks of neglecting legacy transformation include everything from reputational damage to loss of life. However, trying to predict exactly what will happen to a particular public sector organisation if it ignores these risks is extremely difficult.
The government’s roadmap for digital and data sets out plans to transform digital public services, today we share what this means in practice and some of the ways we can help.
In episode 2, Clare talks to engineer Paula Paul about the things organisations need to consider when transforming their digital processes.