Sharing control: design principles for local government log-ins

How can we improve the experience of using local government services? Why not begin at the beginning: signing in. Authentication remains a pain point for millions of people when they try to use a digital service. But we can solve much of this with a simple change in mindset – accepting that it’s fine for someone to do something on someone else’s behalf.

3 principles for high-performing teams

Building a high-performance agile team sounds simple. But when you wade into the detail, getting teams working together to ramp up delivery while maintaining high levels of service can seem a daunting task. It doesn’t have to be. In this post I’d like to share 3 simple principles that we’ve used to help put together teams that deliver at speed.

What we talk about when we talk about user-centred design

If you’re interested in how we go about user-centered design at Made Tech, then our blog, Designed and Made, should definitely be on your radar. Each week, a design community member takes a turn to write a post that falls somewhere under the vast umbrella of all the things we talk about when we talk about design. Here are a few recent highlights.

Why a collaborative mindset is essential to the future of NHS delivery

Last Thursday, I was really excited to unveil the Made Well Collective at the Leeds Digital Festival. This is a new collaborative approach to helping NHS organisations deliver digital and technology projects. Today I want to talk a bit more about the changes we need to support the future of health and social care and the shift in mindset needed to make that happen.