SLAs don’t have to be scary. When done right, they improve reliability and help teams focus on what matters.
Featured Post
Delivery
Learn more about our digital service delivery.
Dyslexia, delivery management and me
Diagnosed with Dyslexia at age 21, Eric Cheung had an interesting career, eventually finding his place in tech and delivery management.
It’s time to design and deliver greener products and services
When it comes to creating positive change for the planet, we often hear the phrase ‘digital by default’ – on paper it seems to suggest progress and efficiency. But doing things digitally doesn’t necessarily mean doing things sustainably.
Making remote designs sprints work for you
Remote design sprints have become increasingly popular recently. To show how they work in practice, here’s a typical week working with the Met Office.
How to play nicely in a supplier partnership
We all have different ways of working. But with the right approach and attitude, you can work in harmony with supplier partners to deliver high-value projects.
Decoding delivery and leading tech teams
Explore Sade’s delivery journey, her focus on people-first leadership and learn how her engineering past shaped her career.
From idea to impact, the crucial steps in digital service delivery
Laura Burnett sheds some light on the often-overlooked steps that can make or break a delivery project. She looks at how to create services that not only meet citizens’ needs but also deliver tangible benefits against the original business case.
Facilitation methods to engage teams
I recently attended a presentation at the Citizen Access Open Delivery Lunch. Here are a few facilitation exercises we explored that help build connections and engage your team.
The Microsoft x Met Office hackathon
Usually, when we hear the word hackathon it’s easy to think of an intense atmosphere with competing teams beavering away to be the first to crack the code. The hackathon I attended in October 2022 was a little different.
Why saying no can be a good thing
As delivery managers, one of our priorities is managing expectations. And so it’s imperative that we get comfortable with saying no sometimes.
