SLAs don’t have to be scary. When done right, they improve reliability and help teams focus on what matters.
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Learn more about our digital service delivery.
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SLAs don’t have to be scary. When done right, they improve reliability and help teams focus on what matters.
Diagnosed with Dyslexia at age 21, Eric Cheung had an interesting career, eventually finding his place in tech and delivery management.
When it comes to creating positive change for the planet, we often hear the phrase ‘digital by default’ – on paper it seems to suggest progress and efficiency. But doing things digitally doesn’t necessarily mean doing things sustainably.
Remote design sprints have become increasingly popular recently. To show how they work in practice, here’s a typical week working with the Met Office.
We all have different ways of working. But with the right approach and attitude, you can work in harmony with supplier partners to deliver high-value projects.
Explore Sade’s delivery journey, her focus on people-first leadership and learn how her engineering past shaped her career.
Laura Burnett sheds some light on the often-overlooked steps that can make or break a delivery project. She looks at how to create services that not only meet citizens’ needs but also deliver tangible benefits against the original business case.
I recently attended a presentation at the Citizen Access Open Delivery Lunch. Here are a few facilitation exercises we explored that help build connections and engage your team.
Usually, when we hear the word hackathon it’s easy to think of an intense atmosphere with competing teams beavering away to be the first to crack the code. The hackathon I attended in October 2022 was a little different.
As delivery managers, one of our priorities is managing expectations. And so it’s imperative that we get comfortable with saying no sometimes.