Agentic AI is giving delivery teams the opportunity to move from research and synthesis to testing and iteration much more quickly, but successful transformation depends on organisations evolving alongside the technology.
Delivery
Learn more about our digital service delivery.
3 simple ways to use language to help decision-making
Sometimes, decision-making on a project is not straightforward. It’s not always clear what data is needed or how something needs to work. Decision paralysis can block or delay progress.
Content designers have a few tools that we, along with other user-centred design colleagues, can use to help the process along.
Decoding delivery and leading tech teams
Explore Sade’s delivery journey, her focus on people-first leadership and learn how her engineering past shaped her career.
From idea to impact, the crucial steps in digital service delivery
Laura Burnett sheds some light on the often-overlooked steps that can make or break a delivery project. She looks at how to create services that not only meet citizens’ needs but also deliver tangible benefits against the original business case.
Facilitation methods to engage teams
I recently attended a presentation at the Citizen Access Open Delivery Lunch. Here are a few facilitation exercises we explored that help build connections and engage your team.
Governance meetings aren’t enough to fix your digital delivery. Here’s what else you need.
Giles Colborne, Head of Product and Innovation at Made Tech, explores seven familiar signs that delivery is drifting and the product management behaviour that assures you in between checkpoints.
Why public sector digital can’t afford to shy away from SLAs
SLAs don’t have to be scary. When done right, they improve reliability and help teams focus on what matters.
Dyslexia, delivery management and me
Diagnosed with Dyslexia at age 21, Eric Cheung had an interesting career, eventually finding his place in tech and delivery management.
It’s time to design and deliver greener products and services
When it comes to creating positive change for the planet, we often hear the phrase ‘digital by default’ – on paper it seems to suggest progress and efficiency. But doing things digitally doesn’t necessarily mean doing things sustainably.
Making remote designs sprints work for you
Remote design sprints have become increasingly popular recently. To show how they work in practice, here’s a typical week working with the Met Office.
