Reduce call wait times and manual scheduling with our digital housing repairs service.

How Repairs can help

  • Eliminate missed appointments
    By integrating with your scheduling system, residents can book and change their appointment to suit them.
  • Streamline repair operations
    Offer a simple online service, accessible 24/7, on any device, that takes just 4 minutes to use.
  • Fully accessible
    We’ve designed everything with usability in mind, so it’s easy to navigate and accessible on all devices.
  • Easy onboarding
    Begin to offer a digital housing repairs service in just one week. Our customer support team will help you every step of the way.
  • No login required
    Significantly improve accessibility and encourage the use of digital channels.
  • Reduce manual intervention
    Cut down on triaging, data entry and scheduling with integration into your existing systems.
Image of housing repairs online landing page on a mobile phone and tablet

Reduce missed appointments: Residents can now cancel and amend appointments to suit their schedule through the platform without having to call or email to make a change.

Thumnail for Announcing a new housing repairs product video

Watch the demo

See how easy it is for your users to raise and schedule a housing repair request online.

Watch the video now

We work with local authorities and housing associations

Government Digital Service logo
Department for Leveling Up, Housing & Communities logo

Why choose our product?

  • No technology stress
    We provide free comprehensive technical support from roll-out and beyond.
  • Understand costs at a glance
    There are no complicated budgets or fee schedules. Plan your rollouts with simple, transparent costs.
  • Get improvements for free
    Don’t worry about costly upgrades and improvements – you’ll get every update on day 1, at no extra cost.
  • Save time and money
    SaaS products are the perfect choice for organisations facing increasing demands and falling budgets.


You can contact us directly to procure our products. They’re also available through public sector procurement platforms.

  • Vertical Application Solutions (RM6259)
  • Technology Services 3 (TS3)
  • G-Cloud 13

Case study

Image showing Repairs for Redbridge on mobile and desktop

Reimagining housing repairs in the London Borough of Redbridge

Improving the way housing repairs are booked, managed and tracked with a digital SaaS product.

Read more

Book a demo

During our call, we will:

  • understand your challenges and needs
  • showcase the features that align with your needs and processes
  • explore the ways it connects to your pre-existing tools
  • share upfront and subscription costs


We integrate with a variety of HMS and scheduling systems. Our list of integrations is always growing. If you’d like to learn more please contact our team using the form.

We’re always developing new features following ongoing research with residents and requests from clients. 

Yes we can. We offer consultancy, please get in touch with us to learn more.

No. We do not charge an implementation fee for Repairs.

We’ll be more than happy to provide you with indicative pricing once we understand more about your organisation’s needs. Please get in touch to request an initial call with one of the team.

You can buy Repairs directly through Made Tech or via the following Crown Commercial Service frameworks:

GCloud 13 

Vertical Applications Solutions RM6259

Technology Services 3 (TS3)

From the blog

Online housing repairs reporting: why no login is the right fix

If you’re thinking of putting in place an online housing repair service, it’s time to weigh up the pros and cons of having a login.

Read more


Tenant engagement conference 2023

Join us at the Tenant Engagement Conference 2023 for a panel on the future of housing, where user experience and engagement is front and centre.

View this event

LocalGovCamp 2023

Join us at LocalGovCamp 2023 to discuss digital identity in local government.

View this event