Housing Repairs

Provide an online housing repairs service that’s quicker and easier for residents – and more accurate and cost-effective for you.


Housing Repairs now supports communal repairs. Tenants, leaseholders and housing officers can report communal repairs with our product.

How Housing Repairs can help

  • Cut your running costs
    Residents can report a repair need online, 24/7, reducing reports made by phone call.
  • Get rid of follow-up phone calls
    Residents can book a confirmed callout at a time that suits them, so there’s no need to follow up on the phone.
  • Provide a user-friendly service
    Offer a simple online service, available on any device, that takes about 4 minutes to use.
  • Reduce friction
    Housing Repairs integrates with your systems – and your contractors’ – for a seamless housing repairs service.
Image of housing repairs online landing page on a mobile phone and tablet

Why choose a SaaS product?

  • Reduce your overheads
    SaaS products are the perfect choice for organisations facing increasing demands and falling budgets.
  • Get improvements for free
    Don’t worry about costly upgrades and improvements – you’ll get every update on day 1, at no extra cost.
  • Understand costs at a glance
    There are no complicated budgets or fee schedules. Plan your rollouts with simple, transparent costs.
  • No technology stress
    We provide free technical support, through roll-out and beyond, so long as you use the product.

See more

Learn more about our Housing Repairs product in this short video.


You can contact us directly to procure our products. They’re also available through public sector procurement platforms.

  • Vertical Application Solutions (RM6259)
  • Technology Services 3 (TS3)
  • G-Cloud 13

Case study

Laptop with Webpage for Redbridge housing repairs online

Reimagining housing repairs in the London Borough of Redbridge

Improving the way housing repairs are booked, managed and tracked with a digital SaaS product.

Read more

View all case studies

From the blog

Online housing repairs: why no login is the right fix

If you’re thinking of putting in place an online housing repair service, it’s time to weigh up the pros and cons of having a login.

Read more

How we’re shaping our Housing Repairs product to address communal repair needs

Since releasing our Housing Repairs SaaS product in March, we’ve been working to extend the product’s functionality. In the last few weeks we’ve added support for communal repairs. 

Read more


Tenant engagement conference 2023

Join us at the Tenant Engagement Conference 2023 for a panel on the future of housing, where user experience and engagement is front and centre.

View this event

LocalGovCamp 2023

Join us at LocalGovCamp 2023 to discuss digital identity in local government.

View this event


  • David Eaton, Client Partner at Made Tech
  • Photo showing Fraser Trickett

Get started

We’d love to chat about how our Housing Repairs SaaS product could support your team’s needs – with no obligations.

Get in touch today and we’ll:

  • showcase a demo of the product in action
  • talk you through all the features that can align with your processes
  • explore the ways it connects to tools you already have in place

Book a demo today

Illustration of two hands shaking