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Repairs

Reduce inbound contact, boost first-time fix rate and increase resident satisfaction with our self-service repairs solution

Transforming repairs at…

Ministry of Housing, Communities & Local Government
London Borough of Camden
London Borough of Barking & Dagenham
London Borough of Hackney
Newark & Sherwood District Council
London Borough of Redbridge
City of Lincoln Council
BD Group

smart reporting

Less calls, more capacity

Free up your team’s capacity with our easy-to-use repairs reporting and management platform. Fully configurable, Repairs integrates out-the-box with your HMS and schedulers, raising a works order and scheduling appointments has never been so easy.

Appointment management

No more missed appointments

Allow residents to manage their appointments to reduce missed appointments. Residents can cancel or reschedule in two clicks.

status updates

Reduce follow-up contact

Informed residents don’t chase for updates (it’s true – they told us). By integrating with your other systems, your residents will see the most up-to-date information on their repairs.

Informed residents = less follow-up contact.

New modular options

Explore our features and solutions

Built for your business

Made Tech Repairs is a cloud-based SaaS product designed to work alongside and enhance your existing systems. We can integrate with your existing resident portal or as a stand-alone repairs platform with all the same features.

We already integrate with…

NEC Integration
Capita Integration
Mears Integration
Talkative Integration
ROCC CORE Integration
MRI Integration
MoreIQ

Additional capabilities

Discover our enhanced features

No login

Increase self-serve repair reporting by allowing residents and carers to submit a repair without a login – no need to search for a password or call.

Media upload

Designed to help your repairs operatives diagnose and prepare for a repair, Media Uploads are key to increasing first time fix rates.

Notifications

Sick of no-one being home? Automated notifications by SMS and email remind people that you’re coming and to change their appointment if needed.

Bulletins

Automatically notify residents about updates to communal repairs to stop duplicate reports and follow up contact. Think of it like a digital bulletin board.

Free health check of your housing system

Free health check

If you’ve bought a housing product that isn’t delivering the efficiencies promised, our expert team can identify the issues and offer practical solutions. We’re happy to provide a free health check of your existing solutions to assess technical performance, accessibility and usability. Free of charge.

No obligation. No commitment.

Get in touch

Speak to one of the team

We can:

  • understand your challenges and needs
  • showcase the features that align with your needs and processes
  • explore the ways it connects to your pre-existing tools
  • share upfront and subscription costs

FAQs

Residents in our research told us that logins are a headache and forgotten credentials force them to use other channels to report issues. You can learn more about how removing a login boosts the adoption and use rates of self-serve repairs reporting platforms. To date, we have never had a problem with duplicate reports or abuse of the system. 

You can buy Repairs directly through Made Tech or via the following Crown Commercial Service frameworks:

GCloud 13 

Vertical Applications Solutions RM6259

Technology Services 3 (TS3)

No. We do not charge an implementation fee for Repairs.

We’re always developing new features following ongoing research with residents and requests from clients. 

Yes we can. We offer consultancy, please get in touch with us to learn more.

We’ll be more than happy to provide you with indicative pricing once we understand more about your organisation’s needs. Please get in touch to request an initial call with one of the team.

Latest insights

Keep updated with our expert insights

Case Study

Reimagining housing repairs in the London Borough of Redbridge

Improving the way housing repairs are booked, managed and tracked with a digital SaaS product.

Blog

Strategies to overcome the biggest issues in social housing repairs [Free Download]

Discover the latest strategies used by social housing providers to overcome the biggest challenges in repairs. Download the whitepaper now.

Blog

Maximise engagement with your housing repairs portal with this comms template [Free Download]

Launching an online repairs portal? Our comms plan makes it easy. Get instant access to our templates and engagement strategies. Download now!

News

Made Tech introduces new modules to enhance housing software for social housing providers

Made Tech’s Software Division are excited to announce three new modules designed to make it easier to manage your repairs and maintenance operations.

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