Repairs
Built with industry professionals looking to revolutionise social housing, our user-friendly online repair reporting system has been designed to address the sector’s ever-changing needs. Repairs makes issue reporting faster, stress-free, and cost-effective for residents and you.
Key features
Report and schedule housing repairs online
Cut down on triaging, data entry and scheduling by integrating Repairs into your existing systems.
By integrating with your scheduling system, residents can book and change their appointment to suit them.
Offer an online reporting service that takes just 4 minutes to use. Available all day, every day on any device.
We’ve designed everything with usability in mind, so it’s easy to navigate and accessible on all devices.
Get up and running in just one week. Our customer support team will help you every step of the way.
Residents can report an issue without a login, making it easier than ever to report a problem online versus email and phone calls.
One price, everything included
Our pricing model
No integration costs
We don’t charge an implementation or integration fee and support is included in your contract.
Get improvements for free
You’ll get access to all our features as soon as they are ready – at no extra cost.
Access to trusted experts
We have a highly experienced team of engineers, specialists and technical delivery managers to provide you with a stress-free implementation and rollout.
Extensive user research
We rigorously test each new feature with residents, end-users and digital literacy groups to guarantee its usability and effectiveness.
Your product roadmap
Built and tested with real users
Our user-centred product design approach involves regular conversations with stakeholders and users to understand challenges and create solutions to real-world problems.
As a customer, you’ll be part of a growing community of practice where we encourage open feedback. With frequent updates delivered at no additional cost, you can be confident in a service that is being improved continuously to meet evolving user and business needs.
Why work with us?
Our ethos
Software in social housing is broken. Exorbitant contracts. Bloated products.
Unmet needs.
Our goal is to liberate housing providers from “software solutions” that fail to meet their needs. We aim to achieve this by building SaaS products that address the common challenges faced by landlords. We believe we can – and should – do better for social housing providers and residents.
Our other SaaS products
Designed for your needs
Voids
Prioritisation software
Automatically prioritise your work to reduce your backlog, relet times and lost income.
Evidence
Verification software
Request and verify documentation, financial records and evidence for social housing applications.
Latest insights
Keep updated with our expert insights
Blog
Online housing repairs reporting: why no login is the right fix
If you’re thinking of putting in place an online housing repair service, it’s time to weigh up the pros and cons of having a login.
Event
The Future of Voids Management
Join our panel of senior leaders in the housing management space for their perspective on the challenges of voids for councils and housing associations, the impact on residents and how innovation will affect the future of voids management.
News
Made Tech Repairs Development Summary 2023
This year we’ve introduced new functionality, extended existing capabilities and improved user experience based on user feedback and research.
Case Study
Reimagining housing repairs in the London Borough of Redbridge
Improving the way housing repairs are booked, managed and tracked with a digital SaaS product.
Book a demo
See how you can save time and money
During our call, we will:
- understand your challenges and needs
- showcase the features that align with your needs and processes
- explore the ways it connects to your pre-existing tools
- share upfront and subscription costs
