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Repairs

Reduce inbound contact, boost first-time fix rate and increase resident satisfaction with our self-service repairs solution

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Transforming repairs at…

smart reporting

Less calls, more capacity

Free up your team’s capacity with our easy-to-use repairs reporting and management platform. Fully configurable, Repairs integrates out-the-box with your HMS and schedulers, raising a works order and scheduling appointments has never been so easy.

Appointment management

No more missed appointments

Allow residents to manage their appointments to reduce missed appointments. Residents can cancel or reschedule in two clicks.

status updates

Reduce follow-up contact

Informed residents don’t chase for updates (it’s true – they told us). By integrating with your other systems, your residents will see the most up-to-date information on their repairs.

Informed residents = less follow-up contact.

New modular options

Explore our features and solutions

Damp and Mould

Inspection Scheduling

Integration-free Version

Built for your business

Made Tech Repairs is a cloud-based SaaS product designed to work alongside and enhance your existing systems. We can integrate with your existing resident portal or as a stand-alone repairs platform with all the same features.

We already integrate with…

Additional capabilities

Discover our enhanced features

No login

Increase self-serve repair reporting by allowing residents and carers to submit a repair without a login – no need to search for a password or call.

Media upload

Designed to help your repairs operatives diagnose and prepare for a repair, Media Uploads are key to increasing first time fix rates.

Notifications

Sick of no-one being home? Automated notifications by SMS and email remind people that you’re coming and to change their appointment if needed.

Bulletins

Automatically notify residents about updates to communal repairs to stop duplicate reports and follow up contact. Think of it like a digital bulletin board.

Free health check

If you’ve bought a housing product that isn’t delivering the efficiencies promised, our expert team can identify the issues and offer practical solutions. We’re happy to provide a free health check of your existing solutions to assess technical performance, accessibility and usability. Free of charge.

No obligation. No commitment.

Yes, please!

Get in touch

Speak to one of the team

During our call, we will:

understand your challenges and needs
showcase the features that align with your needs and processes
explore the ways it connects to your pre-existing tools
share upfront and subscription costs

FAQs

Residents in our research told us that logins are a headache and forgotten credentials force them to use other channels to report issues. You can learn more about how removing a login boosts the adoption and use rates of self-serve repairs reporting platforms. To date, we have never had a problem with duplicate reports or abuse of the system.

You can buy Repairs directly through Made Tech or via the following Crown Commercial Service frameworks:

GCloud 13

Vertical Applications Solutions RM6259

Technology Services 3 (TS3)

No. We do not charge an implementation fee for Repairs.

We’re always developing new features following ongoing research with residents and requests from clients.

Yes we can. We offer consultancy, please get in touch with us to learn more.

We’ll be more than happy to provide you with indicative pricing once we understand more about your organisation’s needs. Please get in touch to request an initial call with one of the team.