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Housing Repairs

Provide an online housing repairs service that’s quicker and easier for residents – and more accurate and cost-effective for you.

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Housing Repairs now supports communal repairs. Tenants, leaseholders and housing officers can report communal repairs with our product.

How Housing Repairs can help

Cut your running costs
Residents can report a repair need online, 24/7, reducing reports made by phone call.
Get rid of follow-up phone calls
Residents can book a confirmed callout at a time that suits them, so there’s no need to follow up on the phone.

Provide a user-friendly service
Offer a simple online service, available on any device, that takes about 4 minutes to use.
Reduce friction
Housing Repairs integrates with your systems – and your contractors’ – for a seamless housing repairs service.

Image of housing repairs online landing page on a mobile phone and tablet

Why choose a SaaS product?

Reduce your overheads
SaaS products are the perfect choice for organisations facing increasing demands and falling budgets.
Get improvements for free
Don’t worry about costly upgrades and improvements – you’ll get every update on day 1, at no extra cost.

Understand costs at a glance
There are no complicated budgets or fee schedules. Plan your rollouts with simple, transparent costs.
No technology stress
We provide free technical support, through roll-out and beyond, so long as you use the product.

See more

Learn more about our Housing Repairs product in this short video.

Procurement

You can contact us directly to procure our products. They’re also available through public sector procurement platforms.

Vertical Application Solutions (RM6259)
Technology Services 3 (TS3)
G-Cloud 13

Case study

Laptop with Webpage for Redbridge housing repairs online

Reimagining housing repairs in the London Borough of Redbridge

Improving the way housing repairs are booked, managed and tracked with a digital SaaS product.

View all case studies

From the blog

Online housing repairs: why no login is the right fix

If you’re thinking of putting in place an online housing repair service, it’s time to weigh up the pros and cons of having a login.

How we’re shaping our Housing Repairs product to address communal repair needs

Since releasing our Housing Repairs SaaS product in March, we’ve been working to extend the product’s functionality. In the last few weeks we’ve added support for communal repairs.