Last summer we worked with Dorset Council on a discovery to improve their Children and Families digital service and make a real difference in the community.
Here’s a look at the recently updated global standard for information security which aims to build more trust in digital services, and helps to deal with growing global security challenges.
As delivery managers, one of our priorities is managing expectations. And so it’s imperative that we get comfortable with saying no sometimes.
Attention-deficit hyperactivity disorder (ADHD) is a condition that affects people’s behaviour. Those with it can seem restless, have trouble concentrating and often act on impulse.
There’s a real challenge for those working in local government trying to make services consistently better for citizens. Many authorities need to grasp the opportunity tech gives us. As it stands, there’s too much reliance on monolithic products and the big suppliers doing very limited innovation.
On my first Made Tech project after graduating from the User Research and Design Academy, I was getting stuck into all things accessibility at the Met Office.
Across the public sector we’re beginning to see organisations eagerly adopt the opportunities modern technology provides by building and nurturing secure, high-performing and resilient services that put the needs of end users front and centre.
Using a swarmed ITSM approach, services can be supported by smaller teams of specialists that embed Agile ways of working without compromising on quality.
It’s no secret that building and empowering high-performing teams helps produce excellent results. It sounds simple enough, but how do you truly build this type of dream team? It all hinges on learning.
The pandemic forced organisations and individuals to adapt to new ways of doing things and triggered a sea change in the use of online digital services. That need for online services is continuing to rise, and is doing so much faster than predicted. This is also true across the public sector.