Repairs
Reduce call wait times and manual scheduling with our digital housing repairs service.
How Repairs can help
- Eliminate missed appointments By integrating with your scheduling system, residents can book and change their appointment to suit them.
- Streamline repair operations Offer a simple online service, accessible 24/7, on any device, that takes just 4 minutes to use.
- Fully accessible We’ve designed everything with usability in mind, so it’s easy to navigate and accessible on all devices.
- Easy onboarding Begin to offer a digital housing repairs service in just one week. Our customer support team will help you every step of the way.
- No login required Significantly improve accessibility and encourage the use of digital channels.
- Reduce manual intervention Cut down on triaging, data entry and scheduling with integration into your existing systems.
Reduce missed appointments: Residents can now cancel and amend appointments to suit their schedule through the platform without having to call or email to make a change.
Watch the demo
See how easy it is for your users to raise and schedule a housing repair request online.
We work with local authorities and housing associations
Why choose our product?
- No technology stress We provide free comprehensive technical support from roll-out and beyond.
- Understand costs at a glance There are no complicated budgets or fee schedules. Plan your rollouts with simple, transparent costs.
- Get improvements for free Don’t worry about costly upgrades and improvements – you’ll get every update on day 1, at no extra cost.
- Save time and money SaaS products are the perfect choice for organisations facing increasing demands and falling budgets.
Procurement
You can contact us directly to procure our products. They’re also available through public sector procurement platforms.
- Vertical Application Solutions (RM6259)
- Technology Services 3 (TS3)
- G-Cloud 13
Case study
Reimagining housing repairs in the London Borough of Redbridge
Improving the way housing repairs are booked, managed and tracked with a digital SaaS product.
Book a demo
During our call, we will:
- understand your challenges and needs
- showcase the features that align with your needs and processes
- explore the ways it connects to your pre-existing tools
- share upfront and subscription costs
FAQs
We integrate with a variety of HMS and scheduling systems. Our list of integrations is always growing. If you’d like to learn more please contact our team using the form.
We’re always developing new features following ongoing research with residents and requests from clients.
Yes we can. We offer consultancy, please get in touch with us to learn more.
No. We do not charge an implementation fee for Repairs.
We’ll be more than happy to provide you with indicative pricing once we understand more about your organisation’s needs. Please get in touch to request an initial call with one of the team.
You can buy Repairs directly through Made Tech or via the following Crown Commercial Service frameworks:
Vertical Applications Solutions RM6259
Technology Services 3 (TS3)
From the blog
Online housing repairs reporting: why no login is the right fix
If you’re thinking of putting in place an online housing repair service, it’s time to weigh up the pros and cons of having a login.
Events
Tenant engagement conference 2023
Join us at the Tenant Engagement Conference 2023 for a panel on the future of housing, where user experience and engagement is front and centre.
LocalGovCamp 2023
Join us at LocalGovCamp 2023 to discuss digital identity in local government.