Tenant engagement conference 2023

About this event

Are you joining us for the Tenant Engagement Conference this December in Manchester?

We’ll be joining the panel on ways to improve communication, kicking off at 2:40pm. The session is around making the best use of frontline contact and creating new channels to deliver real value for residents. Made Tech Client Partner, Fraser Trickett will be joining, eager to talk about topics like:

  • listening and engaging with tenants to improve the user experience 
  • using systems to fix challenges and streamline your internal processes
  • improving communication to support the tenant-landlord relationship

We can’t wait to join the conversation around housing and you can get involved too with a live Q&A from 3:05pm. Together let’s explore the ways we can make things better for users all over the country.

If you want to continue the conversation, feel free to drop by our stand for a friendly chat with more of the team! 


Tuesday, 5 December 2023


Photo showing Fraser

Fraser Trickett

Client Partner at Made Tech

Fraser has 20 years experience in local government. He has worked across numerous services throughout his career, including all aspects of housing, ranging from homelessness, voids, tenancy sign up and management, and repairs.

David Eaton, Client Partner at Made Tech

David Eaton

Client Partner at Made Tech

David is a fierce advocate of using digital technology to improve the working lives of UK civil servants in local government, as well as the lives of the communities they serve.

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Chris Cottrell

Senior Product Manager at Made Tech

Chris is a product expert with a decade of experience across marketing, delivery, and product management. His passion lies in building user-centred services that deliver key results for clients.

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