Following the completion of a kick-off exercise to explore the challenges, the digital discovery was undertaken through five, two-week sprint sessions conducted by the blended ECC and Made Tech team. These covered:
- Understanding the breadth of any issues faced to decide on the scope of the discovery
- Understanding the differences between microsites in respect to risk, and the essex.gov.uk site capabilities
- Rating the technical risk of each microsite and mapping how information across essex.gov.uk is accessed by residents
- Listing and prioritising opportunities and exploring solutions
- Presenting the findings of the discovery and putting forward recommendations for how to move forward
What made this discovery exercise different to others was that collaboration was put at the heart of the process, with the County Council and Made Tech working together as one single team, rather than in individual silos. Communication channels and shared documents were created from the outset, ensuring seamless collaboration and communication within the blended team.
At the same time, this blended approach created an open and honest atmosphere, meaning that feedback on what was working, and what wasn’t, was determined and addressed by the team as a whole. This resulted in issues being identified and dealt with straight away, streamlining the discovery process and ensuring it was conducted in an efficient manner that everyone benefited from.