Following FutureGov’s discovery phase of user research to understand the current experience of social workers and families and rapid prototyping, Made Tech joined the project to support the alpha build of an Open API first platform of accessible tools, open for integration by default. This involved using an agile approach to test and iterate based on feedback from families and social workers.
Working alongside FutureGov and the councils, we built ‘FamilyStory’, an open platform of accessible digital tools for social care that uses modern government platforms, such as GOV.UK Notify for SMS. It is optimised for mobile, so it can be used collaboratively onsite. It also has offline capability, so it doesn’t require an internet connection to work and syncs when a connection is available.
FamilyStory helps social workers and partner agencies to build a picture of need for each family, enabling them to manage risk and make informed decisions. It also reduces the time they spend on administrative tasks, so they can focus more on working directly with families in need.