Laura Burnett sheds some light on the often-overlooked steps that can make or break a delivery project. She looks at how to create services that not only meet citizens’ needs but also deliver tangible benefits against the original business case.
James Stewart
Previously Co-Founder of Government Digital Service & Deputy CTO, UK Government.
Is digital the new legacy?
I’ve been talking to the team recently about whether digital is becoming the new legacy. Read about why I think the way we’re delivering government digital services needs to change.
Breaking barriers: navigating adult social care in the digital age
Wariness about fraud detection capabilities and legacy system contracts seem to be hindering accessibility to services for residents – here’s the solution
Reasonable adjustments: for an inclusive workplace
A big part of making sure the workplace works for everyone is offering reasonable adjustments. We’re sharing what they are, why they’re important and what you can ask for.
Reporting housing repairs online: why no login boosts adoption
If you’re thinking of putting in place an online housing repair service, it’s time to weigh up the pros and cons of having a login.
It’s time to design and deliver greener products and services
When it comes to creating positive change for the planet, we often hear the phrase ‘digital by default’ – on paper it seems to suggest progress and efficiency. But doing things digitally doesn’t necessarily mean doing things sustainably.
10 ways to make housing repairs easier for residents (and reduce missed appointments)
Discover ways to make housing repairs accessible, cut missed appointments, and improve resident satisfaction with flexible scheduling and real-time updates
How to report a housing repair issue to your social housing landlord
Find answers to the most common questions asked about reporting housing repairs and the differing responsibilities of landlords and tenants.
Make your software flexible and scalable by…camping?
Want to make your software flexible and scalable? Let me walk you through the connection between Docker, Kubernetes, Helm and … camping?
Launching our new DevOps apprenticeship programme
If you’re looking to sharpen your programming skills and learn to ship high-quality code, we’re opening applications for our new Level 4 DevOps apprenticeship.
