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Home / Case studies / Citizen Experience / Page 2

Case studies

We work with public sector organisations to modernise technology and accelerate digital delivery.

#Citizen Experience

Central government • Housing • Local government • Health and care • Data • Digital service delivery • Legacy modernisation

Repairs for Redbridge on mobile and desktop

Case Study

Reimagining housing repairs in the London Borough of Redbridge

Improving the way housing repairs are booked, managed and tracked with a digital SaaS product.

  • #Citizen Experience
  • #Digital Foundations
  • #Housing
  • #Local government
HM coastguard helicopter with red and white flying in a cloudy sky

Case Study

When digital services save lives: register an emergency beacon online

Helping the MCA build a quick and easy digital service for beacon owners to register and update their information.

  • #Citizen Experience
  • #Digital service delivery
  • #Public safety and national security
Laptop with Webpage for NHS Find help for your mental health

Case Study

Making NHS Gloucestershire’s mental health services more accessible to children and young people

Made Tech worked closely with the NHS in Gloucester to digitalise access to over 100 mental health support services.

  • #Citizen Experience
  • #Digital Foundations
  • #Digital service delivery
  • #Health and care
NHS Convalescent plasma programme webpage on a laptop

Case Study

Scaling pioneering research with NHS Blood and Transplant during Covid-19

Using automation to help NHS Blood and Transplant scale up its plasma donation as part of the National “RECOVERY” clinical trial during the Covid-19 pandemic.

  • #Citizen Experience
  • #Digital Foundations
  • #Digital service delivery
  • #Health and care
Support for childrens funeral costs webpage open on a laptop

Case Study

Rapid digital service delivery at Ministry of Justice

In just six weeks, we delivered a No10 priority that helps grieving families.

  • #Central government
  • #Citizen Experience
  • #Digital Foundations
  • #Digital service delivery
  • #Public safety and national security
Woman, man and a baby sitting on the floor of a living room in front of a laptop and phone

Case Study

Improving child and family support

Running a discovery with Dorset Council to help children and young people with special educational needs and disabilities access support.

  • #Citizen Experience
  • #Digital Foundations
  • #Digital service delivery
  • #Local government
Laptop with Webpage for apply for a veteran's id card

Case Study

Helping veterans access benefits and services

Working with the Office for Veterans’ Affairs and GDS to help veterans access the benefits and services they’re entitled to quickly, easily and consistently.

  • #Central government
  • #Citizen Experience
  • #Digital Foundations
  • #Digital service delivery
Two men loading a City of Lincoln Council van

Case Study

Cutting calls and boosting online housing repair reporting at City of Lincoln Council

How we saved City of Lincoln council £60,000 a year by reducing repairs calls by 28%

  • #Citizen Experience
  • #Digital Foundations
  • #Digital service delivery
  • #Housing
  • #Local government
Mother and son waving at a mobile phone

Case Study

Connecting hospital patients with loved ones during COVID

Made Tech partnered up with Hillingdon, Kettering, and London North West University NHS Hospital Trusts to develop an open source virtual visit service.

  • #Citizen Experience
  • #Digital Foundations
  • #Digital service delivery
  • #Health and care
Energy performance certificate for a flat with a C energy rating open on laptop

Case Study

Modernising ­the EPC register ­for MHCLG

We helped the Ministry of Housing, Communities and Local Government to transform the EPC register into a modern digital service that meets GDS standards.

  • #Central government
  • #Citizen Experience
  • #Data and AI
  • #Digital Foundations
  • #Digital service delivery

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