The solution needed to schedule a visit between a patient in a ward with a loved one and provide a seamless experience that didn’t require much data from either side. It needed to work on ward Wi-Fi and on a variety of devices. It had to to be simple for patients, clinicians and ward staff to use. Crucially we needed to make it a secure solution that only kept personal data for as long as it was needed once the call had expired.
NHS Book a virtual visit is a simple to use digital service that enables ward staff to easily and quickly book visits between patients and loved ones, with minimal data required to support the visit. Hosted in the cloud and created within the principles of open source and to GDS and NHS Digital standards, the secure and OS agnostic solution does not require users to install any third-party applications. It can be accessed via any website browser and works across all devices.