NHSBT knew they wanted to automate much of their process of contacting, screening, and securing potential donors. To achieve this, it needed to move away from using a call centre for communications, and implement more efficient screening processes that better identified eligible members of the public without the need to visit a donor centre.
We worked closely with the team at NHSBT to map out their existing service and identify user needs for patients, test providers, labs, and contact centre agent users. As a result, we designed a new end-to-end service to help NHSBT scale up their plasma collection process.
We built new APIs that integrated with participating test providers and laboratories to automate the process, as well as the Gov.UK Notify platform for email, which helps organisations contact their service users.
Our solution was built on the organisation’s existing tech stack in a sustainable and easily manageable way, so that NHSBT could continue to support and repurpose it in the future.