Phase 1 of Awaab’s Law came into force in October 2025. Most social landlords spent the preceding months scrambling to get contact centre scripts in order, key processes defined, and supporting software tested and ready. Some were ahead of the game, many were not (based on the conversations the Made Tech team have had over
Reduce missed appointment and ‘no access’ costs with tenant-led scheduling
How can we tackle the issue of ‘no access’? Chris looks to other industries and suggests a tenant-focused approach to cut costs.
We’ve made a new SaaS product for residents to report housing repairs
We’ve built a new SaaS (software as a service) product that lets residents report their housing repair needs to their local authority. It takes about 5 minutes for a resident to use. We’ve built this to help local authorities all over the UK improve the housing repairs services they provide to their residents, while saving time and money at the same time.
3 proven strategies for social housing providers to effectively handle damp and mould issues
To comply with Awaab’s Law tenants need to have accessible, user-friendly channels to report damp and mould issues to their social housing provider.
How we’re shaping our Housing Repairs product to address communal repair needs
Since releasing our Housing Repairs SaaS product in March, we’ve been working to extend the product’s functionality. In the last few weeks we’ve added support for communal repairs.
