Client Partner - National Security and Public Safety

London, England, United Kingdom
Commercial

Summary

  • Salary: £65,000 - £110,000 (depending upon client/portfolio size) plus commission
  • Role Title: Client Partner
  • Location: Bristol, London, Manchester or Swansea with hybrid-working policy

About Made Tech

Our aim at Made Tech is to use human-centred technology to improve our society. We believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone.

About the role

As a Client Partner, you will be responsible for growing a portfolio of strategic accounts within one our National Security and Public Safety industry vertical. You’ll develop a strong understanding of the challenges faced by your clients and work with a multidisciplinary account team to support your client to overcome them.

You will report to our Industry Director and lead on the creation and execution of a strategic account plan for each of your clients and work with the account teams and staff on the ground to ensure we’re making strong progress towards our strategic growth goals in your accounts. 

You’ll develop a razor-sharp understanding of your clients business problems, public sector challenges, department policies and Made Tech’s value proposition and be able to communicate this effectively to audiences of varying levels of digital and technology maturity . 

You will be expected to identify specific sales opportunities within your accounts and to proactively take new ideas to your clients as well as network, gain referrals and outreach to key stakeholders in your target client portfolio. You’ll lead on the qualification, pursuit and capture of these opportunities and will personally hold a multi-million pound annual growth target, which depending upon client portfolio, will range from £5M to £20M.  Examples of past achievements are a must. 

You’ll be expected to identify senior stakeholders, build strong strategic relationships and become a trusted and valued partner. You’ll also be expected to work with marketing to help build awareness in your accounts and target accounts. 

You will be expected to continually build your network and our influence within the client's organisation and the wider industry/sector community. You will expect to develop your core competencies and be a trusted advisor to your clients.

Working in conjunction with Finance, you’ll manage account profitability and take the lead on the commercial negotiation of rate cards and contractual terms, to ensure they are in line with the wider business guidelines. 

Essential skills and experience

  • A strong track record in developing growth in your strategic accounts, up-selling and cross selling new services and building strong, long lasting value based relationships with stakeholders
  • Excellent knowledge of digital service concepts and our markets, with the ability to articulate the distinct aspects of products and services and position them against competitors.
  • Expertise in strategic account planning and managing account teams to drive exceptional growth
  • A strong track record in winning multiple multi-million-pound contracts and delivering against quarterly and annual targets.
  • An appreciation and knowledge of technology delivery, agile methodologies, etc.
  • Broad technology experience and a sound awareness of technology and public sector trends and policies 
  • Ability to operate in a highly competitive and pressurised environment, making sensible decisions that do not compromise Made Tech.
  • Ability to communicate, present and influence credibly and effectively at all levels of the customer organisation, including executive and C-level
  • Expert networking skills and the ability to build strong and appropriate relationships with senior stakeholders

At this point, we hope you're feeling excited about Made Tech and the job opportunity. Even if you don't feel that you meet every single requirement, we still encourage you to apply. Get in touch with our talent team if you’d like an informal chat about the role and your suitability before applying. We are hiring for this role directly, so will not respond to any CVs sent via external recruitment agencies. 

Support in applying

If you need this job description in another format, or other support in applying, please email talent@madetech.com.

We believe we can use tech to make public services better. We also believe this can happen best when our own team represents the society that actually uses the services we work on. We’re collectively continuing to grow a culture that is happy, healthy, safe and inspiring for people of all backgrounds and experiences, so we encourage people from underrepresented groups to apply for roles with us.

When you apply, we’ll put you in touch with a member of our talent team who can help with any needs or adjustments we may need to make to help with your application. We’ve put together this blog as a resource to share more about reasonable adjustments and some examples of what this could include. We also welcome any feedback on how we can improve the experience for future candidates.

Life at Made Tech

We’re committed to building a happy, inclusive and diverse workforce. You can get a sense of what it’s like working here from our blog, where we talk about mental health, communities of practice and neurodiversity as well as our client work and best practice.

Like many organisations, we use Slack to chat to each other. The Slack groups that have formed give an idea of the diversity within Made Tech. If you’d like to speak to someone from one of these groups about their experience as an employee, please let one of the Made Tech Talent Team know.

The groups are:

  • antiracist-activists
  • disability
  • lgbtqiaplus-allies-and-activists
  • neurodiversity
  • parents-carers
  • womxn-in-tech

Benefits

We are always listening to our growing teams and evolving the benefits available to our people. As we scale, as do our benefits and we are scaling quickly. We've recently introduced a flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan. We’re also big on connection and have an optional social and wellbeing calendar of events for all employees to join should they choose to.

Here are some of our most popular benefits listed below:

30 days Holiday - we offer 30 days of paid annual leave

Flexible Working Hours - we are flexible with what hours you work

Flexible Parental Leave - we offer flexible parental leave options

Remote Working - we offer part time remote working for all our staff

Paid counselling - we offer paid counselling as well as financial and legal advice