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Leaning on digital to deliver more with less

With the government facing a growing ‘to-do’ list, digital remains the obvious answer to enable increased productivity and drive efficiency.

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From idea to impact, the crucial steps in digital service delivery

Laura Burnett sheds some light on the often-overlooked steps that can make or break a delivery project. She looks at how to create services that not only meet citizens’ needs but also deliver tangible benefits against the original business case.

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