We spoke to Ian Roddis, Deputy CDIO, and Anna Awoliyi, Chief Allied Health Information Officer for Kettering General Hospital about how we collaboratively worked with ward staff and patients to improve the NHS Book a virtual visit service based on user research.
Health and care
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Connecting loved ones: building the NHS Book a virtual visit service in 48 hours
The simple digital service enables ward staff to book in calls which we hope will reduce the burden on staff having to do this manually and reduce the number of calls to wards from loved ones. From the loved ones perspective they receive an SMS stating when their virtual visit is booked for and receive a unique link to join the call when the ward is ready.
