Exploring communal repairs: insights and opportunities

About this event

Read the full transcript

Housing repairs are one of the biggest challenges for councils across the country. Local authorities are constantly looking for ways to simplify the repairs process in a way that supports the needs of residents.

Earlier this year we built a SaaS (software as a service) product to help local authorities save time, money and streamline the process. This way, they can get back to what they do best – supporting residents. 

We want to continue on this journey. Our SaaS product’s first release was for managing dwelling repairs, and the natural next step was to tackle communal repairs.

Join us for this webinar to hear what we learned from our research into the challenges we’re addressing with our next iteration. We’ll explore:

  • why we did the research and who was involved
  • what we found out
  • how the findings will shape our product 

The event is:

  • free to attend
  • up to 1 hour long
  • hosted and recorded via Zoom meetings
  • interactive: ask your questions in the live webinar or email us to follow up if watching on-demand

Date

Wednesday, 19 July 2023

Speakers

Photo showing Fraser

Fraser Trickett

Client Partner at Made Tech

Fraser has 20 years experience in local government. He has worked across numerous services throughout his career, including all aspects of housing, ranging from homelessness, voids, tenancy sign up and management, and repairs.

Alex Hodgkiss, Senior User Researcher at Made Tech

Alex Hodgkiss

Senior User Researcher at Made Tech

Mixed methods user researcher with experience in designing and leading research in cross-functional teams.

Read more about Housing Repairs SaaS product

From leaks to locks: A guide to reporting council housing repairs

Find answers to the most common questions asked about reporting housing repairs and the differing responsibilities of landlords and tenants.

Read more

Online housing repairs reporting: why no login is the right fix

If you’re thinking of putting in place an online housing repair service, it’s time to weigh up the pros and cons of having a login.

Read more