Is the GOV.UK Service Manual’s approach to agile, truly agile?

About this event

GOV.UK has won multiple awards, and inspired similar agile approaches to public sector digital delivery around the world.

Despite this, the agile community remains unconvinced of the Service Manual’s phases, asking:

  • Is there too much process to be agile?
  • Is Discovery/Alpha/Beta/Live waterfall in disguise?
  • Can agile work with spend approvals and procurement?
  • Would all agile teams benefit from this approach?

Join us to have a go at answering these questions in a fishbowl session at the Agile in the City conference in Bath, as we look to see how the Public and Private sectors can learn from each other.


Thursday, 29 June 2023


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Laura Burnett

Delivery Director, Central & Devolved Industry, Made Tech

Laura Burnett is Made Tech’s Delivery Director, Central & Devolved Industry and a people-focused product specialist with a wealth of experience in building high-quality products, managing global teams and driving positive organisational changes. Laura has a true passion and drive for delivering the highest level of value to Public Sector Delivery by inspiring high-performing teams and guiding them to overcome complex challenges all whilst being the best version of themselves.

Photo of Matt Glover - Digital Service Delivery at Made Tech

Matt Glover

Senior Delivery Manager at Made Tech

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