Digi­tal Serv­ice Delivery

We support you at every point in the delivery lifecycle, from discovery through alpha and beta to running live services.

The right

We have a proven track record of helping public sector organisations to deliver user-centric digital services.

Light­weight discovery & alpha

In the discovery stage, we work with you to understand the problems you face. Then we look at the approaches needed to help you solve them.

Our aim is to help you:

  • Clarify the problem you’re solving
  • Find the users who need your product or service
  • Understand what drives their behaviour

In the alpha stage, we build prototypes and test solutions to the problems we learned about during discovery.

Our approach

Inception workshops

User research

Playback sessions

Roadmapping workshops

Data & tech analysis

Co-design workshops

Solution hypothesis

Testing prototypes

Business case

“Made Tech are one of the top two delivery teams in GDS. GovWifi is one of our crown jewels. It’s fantastic.”

David Lewis black and white

David Lewis, Delivery Director at GDS

Beta MVP & live service

Our beta MVP and live service follows on from the user research and testing of user needs that happens in the lightweight discovery and alpha. This stage is all about delivery, moving fast to build production-like capability and provide services to users.

Part of the beta process involves creating a minimum viable product (MVP). This is based either on a reduced feature set or on a reduced audience. We use this method to reduce your risk and produce a service that is fit for purpose.

Once your service is live, we don’t just leave you to it. As the service matures, we practise continual validation and user testing, to keep improving performance and meet your users’ needs.

Lightweight Discovery & Alpha

Beta MVP

Beta MVP & Live Service

We’ve done this before

We have helped public sector organisations to deliver technology at pace. Our services include digital service delivery, technology skills enablement, legacy applications transformation and data infrastructure and insights.

We’re a trusted supplier to a wide
range of public sector organisations.

White supplier logos


Delivering GovWifi for the Government Digital Service

We turned a beta product into a secure and scalable solution that supports 200,000 active weekly users.

Govwifi on tablet and phone
No10 building door


Rapid Digital Service Delivery at Ministry of Justice

In just six weeks, we delivered a No10 priority that helps grieving families.

Want to know more?
Get in touch!

Ian Southward

Client Director