Working with the team that operates the prisoner money service, we identified gaps in documentation and helped to fill them, so that code would be easier to maintain and would pose less risk in future. The documentation we worked on covered standard incident reporting, monitoring and procedures for new joiners, as well as other important areas.
For the team working on prison visits and offender management, we helped them to prioritise workloads so they were spread more evenly across the team and did not overload individuals. By continually learning with the team, we helped to improve retrospectives so they educated the entire team about safety checks. In addition, we collectively boosted collaboration between teams in London and those based at the digital studio in Sheffield.