Housing staff had no way of prioritising arrears cases as they were relying on legacy technology with clunky workarounds. We realised that, if we could help them to prioritise, they could act fast and collect rent arrears without the case going to court. Therefore, we undertook a quick alpha to look at existing data and prioritise arrears cases.
We created a custom algorithm for prioritising cases, so case workers could help struggling tenants. We also enabled the team to adopt GitHub as a way of publicising their open source code and introduced Ruby on Rails as a new, easily supported web application framework. Finally, we integrated with the Gov Notify messaging platform, which freed up housing staff’s time by automating texts, letters and email notifications.