The redesign of benefits and housing services builds off the work we have done to deliver a new digital service for income collection, an API platform to connect housing data and recommendations for migrating critical data to cloud infrastructure. Working with FutureGov, we used this understanding to identify new opportunities for improvements.
Now we are helping to deliver services such as ‘single view of a customer’, which saves staff time when gathering information, and ‘information + evidence’, which helps staff provide accurate waiting times for social housing. In addition, there is a ‘check in + nudge’ SMS tool and other digital tools to help ‘understand vulnerability’. We are also investigating ways to implement Shared Housing Plans aimed at reducing homelessness.