Housing

We know housing is one of your biggest challenges in local government. Let us help you ditch those out of date legacy systems and embrace digital technology that truly puts people at the heart.

How we can help

  • Implement a user-centred housing repairs service
    We’ve built an open source integrated product that lets your tenants report their housing repair and book an appointment online. Bring us on board and we can implement it quickly and affordably reducing demand on your call centres.
  • Modernise legacy applications
    We’ll help you to modernise legacy applications that no longer work, so you can reduce costs, improve services and level up your team’s capabilities.
  • Drive smarter decisions with data
    Understand your organisation’s ability to use data, what capabilities you need and how realising the potential hidden in your data can help citizens live safer, happier and healthier lives.
  • Agile coaching and improved technology skills
    Helping councils use ways of working and modern technology so you can continually improve your housing services and deliver value to citizens fast and effectively.
  • Accelerate digital service delivery
    We’ll show you how user-centric digital services can support your local authority at every point in the delivery lifecycle, from discovery through to running live services.

Clients

Logo for Hackny Council
Logo for City of Lincoln Council
Logo for Newark & Sherwood District Council
Logo for Southwark Council
Photo showing a street of terraced houses in the uk

“Made Tech is now the benchmark every other supplier needs to aspire to.”

Jyde Omotajo, Head of Digital Delivery, Southwark Council

Case studies

Building a housing repairs service for easy reuse across the UK

Building a simpler, faster service to report housing repair needs using the GOV.UK Design System in the Microsoft Azure Cloud.

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View more housing case studies

Describe your problem in more detail webpage on a laptop
Photo showing Hackney Town Hall

Building an API platform for Hackney Council

We unlocked critical housing data using an API platform and microservice architecture.

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View more housing case studies

From the blog

A housing repairs service with people at the centre

Local authorities are spending an astounding £30 million each year, solely answering housing repair calls. To support these councils we created an online service to help tenants in local authority housing report their repair needs.

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Housing repairs and beyond: the collaboration opportunity for local government delivery

Housing is one of the fundamentals of local government. But what’s obvious from our conversations with local authorities is that legacy technology is no longer fit for purpose. We must do better. And with a collaborative mindset and agile approach – we can.

Read more

Read more posts about housing on the Made Tech blog

Events

How to build a digital service focused on housing needs

This event explores how Made Tech worked with the partner councils to build an online service to allow tenants in local authority housing to accurately report their repair needs and choose a convenient appointment time.
 
Monday, 5th September 2022

View this event

Photo showing Fraser Trickett

Get started for free

We’d love to talk to you about how we can help your organisation use digital technology to support better, user-centred housing services. To help you get started, we’re happy to provide a first discovery session free of charge to get Made Tech expertise on the ground, in your organisation.

Our offer includes:

  • an in-person consultation with an expert to answer your questions
  • an initial, high-level discovery or capability health check
  • a short action plan with recommended next steps

Want to know more?
Get in touch!