Forward ever backward never: transforming public services

Public services are on an innovation journey, with organisations and teams trying to find ways to solve transformational challenges. The recent rise in inflation has meant a squeeze on the public purse, and over the coming months government departments will be under increasing pressure to do more with less.

The pandemic showed that we can rapidly mobilise and transform public services when we must. But we need to think radically about how we automate processes, address legacy system issues, and innovate supply chains to increase flexibility in these volatile times.

In this talk at Digital Leaders Innovation Week, we’ll show how through digital transformation we can do more for less, drawing on typical life cycles for public facing services in areas such as health and criminal justice.