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3 simple ways to use language to help decision-making

Sometimes, decision-making on a project is not straightforward. It’s not always clear what data is needed or how something needs to work. Decision paralysis can block or delay progress.

Content designers have a few tools that we, along with other user-centred design colleagues, can use to help the process along.

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Why public sector digital can’t afford to shy away from SLAs

SLAs don’t have to be scary. When done right, they improve reliability and help teams focus on what matters.