How to leverage continuous learning to deliver better services

How do we build learning cultures that help our teams develop and grow whilst still delivering great services at pace?

In this webinar, Senior Engineer Toby Maritz, will discuss how to implement learning strategies within your teams that will enable innovation and build knowledge-sharing cultures. Using a small thought experiment, we’ll help you map out a learning strategy and share best practices on how to approach team learning in a new way.

Key Takeaways:

• How learning contributes to service quality
• How to map learning to the service delivery process
• Some implementation examples and benefits

Speaker

• Toby Maritz, Senior Engineer at Made Tech

Agenda

• 45 minutes presentation
• 15 minutes Q&A

Read the full transcript of this episode