Home / Events / Driving modernisation with the DVLA: a case study in collaboration and automation
Driving modernisation with the DVLA: a case study in collaboration and automation
Scott Edwards
Date:
Wednesday, 14 April 2021
Time: 01:00 pm - 02:00 pm BST
Where: Online
Building and running a high-performance, collaborative team can be one of the biggest challenges in building a customer-facing service. Add to that a complex technical delivery and you have a lot of moving parts to track and manage.
Join us for a session as we talk about how the team at the DVLA got this process right. We will discuss:
How the DVLA and Made Tech have been working together to break down barriers between roles and drive effective collaboration
The team’s approach to automating service quality in a complex technical domain
How to kick off these approaches in your organisation
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