Driving modernisation with the DVLA: a case study in collaboration and automation

  • Phot showing Scott Edwards

Scott Edwards

Date: Wednesday, 14 April 2021

Time: 1:00 pm to 2:00 pm BST

Where: Online

Read the video transcript

Building and running a high-performance, collaborative team can be one of the biggest challenges in building a customer-facing service. Add to that a complex technical delivery and you have a lot of moving parts to track and manage.

Join us for a session as we talk about how the team at the DVLA got this process right. We will discuss:

  • How the DVLA and Made Tech have been working together to break down barriers between roles and drive effective collaboration
  • The team’s approach to automating service quality in a complex technical domain
  • How to kick off these approaches in your organisation


  • Scott Edwards, Lead Engineer at Made Tech


  • 45 minutes presentation
  • 15 minutes Q&A
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