Driving modernisation with the DVLA: a case study in collaboration and automation

  • Phot showing Scott Edwards

Scott Edwards

Date: Wednesday, 14 April 2021

Time: 1:00 pm to 2:00 pm BST

Where: Online

Read the video transcript

Building and running a high-performance, collaborative team can be one of the biggest challenges in building a customer-facing service. Add to that a complex technical delivery and you have a lot of moving parts to track and manage.

Join us for a session as we talk about how the team at the DVLA got this process right. We will discuss:

  • How the DVLA and Made Tech have been working together to break down barriers between roles and drive effective collaboration
  • The team’s approach to automating service quality in a complex technical domain
  • How to kick off these approaches in your organisation

Speaker

  • Scott Edwards, Lead Engineer at Made Tech

Agenda

  • 45 minutes presentation
  • 15 minutes Q&A
Made Tech logo

Read more about Legacy application transformation

Sharing control: design principles for local government log-ins

How can we improve the experience of using local government services? Why not begin at the beginning: signing in. Authentication remains a pain point for millions of people when they try to use a digital service. But we can solve much of this with a simple change in mindset – accepting that it’s fine for someone to do something on someone else’s behalf.

Read more

Housing repairs and beyond: the collaboration opportunity for local government delivery

Housing is one of the fundamentals of local government. But what’s obvious from our conversations with local authorities is that legacy technology is no longer fit for purpose. We must do better. And with a collaborative mindset and agile approach – we can.

Read more