Delivering GovWifi for the Government Digital Service

We turned a beta product into a secure and scalable solution that supports 200,000 active weekly users.

The project

GovWifi was conceived as a way for public sector staff and visitors to sign up once and automatically connect to a single wifi service across multiple public sector locations.

The Government Digital Service (GDS) engaged us to build a robust, scalable and secure solution in the shortest possible time.

Photo showing a man viewing the GovWifi BETA website on a laptop and a mobile phone
Photo of man walking with a phone

Our approach

We took over responsibility for GovWiFi at an alpha stage and followed our digital service delivery process to build the solution. We rewrote the application taking a cloud first and microservices approach, ensuring it would handle security intelligently and perform and scale effortlessly.

A key component of our strategy was to focus on a phased implementation rather than one big bang release. We worked closely with GDS staff as we built the solution, using weekly iterations to move at pace and showcase progress at the end of each week.

“Made Tech are one of the top two delivery teams in GDS. GovWifi is one of our crown jewels. It’s fantastic.”

Black and white photo of David Lewis

David Lewis, Delivery Director at GDS

The results

We now run the live GovWifi service for GDS. It is in over 1,000 government buildings and supports around 200,000 active weekly users. Additional up-to-date data about GovWifi users is also available.

Govwifi tablet and phone

The results

At the end of 2019, Public Technology said the “implementation of GovWifi is perhaps the biggest success” of the tools and processes in the Government Transformation Strategy.

Govwifi laptop

“Usage of GovWifi has shot up in the last 12 months, with about 80,000 connections now made to the service each day, compared with about 30,000 in January 2018.”

From The Government Transformation Strategy – has it stuck? on Public Technology

The results

  • 200,000 active weekly users of the GovWifi service
  • Service available in over 1,000 government buildings
  • Over 480,000 registered users since August 2016
  • Over 200,000 monthly active users

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