Principal Delivery Manager

Swansea, Wales, United Kingdom
Delivery & Practices > Delivery Management

Starting salary: £80,325 - £95,000 (Depending on experience)

Location: Swansea and South Wales region (applicants must be comfortable with commuting here on a hybrid basis)

Hybrid - Remote & Client Site as required

Support in applying

If you need this job description in another format, or other support in applying, please email talent@madetech.com.

We believe we can use tech to make public services better. We also believe this can happen best when our own team represents the society that actually uses the services we work on. We’re collectively continuing to grow a culture that is happy, healthy, safe and inspiring for people of all backgrounds and experiences, so we encourage people from underrepresented groups to apply for roles with us.

When you apply, we’ll put you in touch with a talent partner who can help with any needs or adjustments we may need to make to help with your application. This includes alternative formats for documents, the time allotted for interviews and any other needs. We also welcome any feedback on how we can improve the experience for future candidates.

Your role at Made Tech

Delivery principals work with delivery, technical and design leads to ensure projects deliver the desired outcomes for users and customers. As an expert in delivery, you’ll define the delivery approach and team shape, inspire trust with senior stakeholders and guide clients through the delivery process from the first client engagement.

As the most senior line of project escalation, you’ll collaborate with delivery teams and client stakeholders to identify and manage risks and solve issues that arise. The majority of these activities will be value adding, and chargeable to the client.

As a delivery leader within Made Tech you will maintain and grow your professional network. You will contribute to Made Tech’s growth, working with marketing on thought leadership, content and events, and supporting sales with responding to bids.

Delivery principals contribute to the successful delivery of the outcomes and KPIs. These include fostering a best in class Community of Practice (CoP), managing the performance and development of a number of delivery managers, promoting learning and development, supporting recruitment, and contributing to quarterly and annual goals.

Competencies and behaviours:

We don’t expect you to tick all of these when you join. We'll work together to define learning and development objectives that help you meet these competencies:

Commercial awareness

  • Fluent with business fundamentals (USP, profitability, risks, target market).
  • Demonstrate advocacy and prioritisation of business fundamentals.
  • Display accountability for managing commercial activities within deliveries.
  • Be able to recall and describe key case studies.

Performance management of direct and indirect reports

  • Demonstrate fast remediation of performance issues.
  • Demonstrate encouragement and mentoring of high performers, to support them towards successful promotions.
  • Maintain compliance with all expectations of line management responsibilities.

Lead teams to effectively manage risk and quality within work streams:

  • Demonstrate planning of and implementation of risk management activities within programme of projects, including consistent and reliable risk management processes and reporting to key stakeholders.
  • Demonstrate activities to ensure that projects, teams and functions have appropriate practices in place to meet required quality levels.

Coach teams to successfully deliver projects:

  • Have working knowledge of a wide variety of delivery approaches, methods and tools - for example Kanban, Scrum, Scaled Agile, Waterfall, Lean, XP and Design Sprints.
  • Recall examples of coaching teams on best practices in other capabilities, including Security, DevOps, User Centred Design and Data Ethics.
  • Be able to explain the GDS service standard and how to meet each point, the purpose of each phase of the GDS Service Manual and the roles and responsibilities of all of the DDAT roles that make up a Service Team.
  • Demonstrate advocacy of best practice delivery with teams and clients.

Deliver consultancy to clients as part of a formal or informal arrangement:

  • Demonstrate experience of designing and running workshops with client stakeholders, including post-workshop feedback.
  • Demonstrate experience taking responsibility for understanding client requirements, collecting data, delivering analysis and problem resolution.

The following skills will be assessed during the application process

  • Agile Software Delivery experience
  • Stakeholder management, engagement
  • Risk Management & Delivery Assurance
  • Consultancy and Sales ability
  • User focus and outcomes thinking

Here at Made Tech, we’re committed to building a happy and diverse workforce. Throughout your interview process, you are welcome to speak to anyone from the following diverse groups:

  • antiracist-activists
  • disability
  • lgbtqiaplus-allies-and-activists
  • neurodiversity
  • parents-carers
  • women-in-tech

This is completely optional but if you are interested in finding out more about life at Made Tech, please reach out to your respective agent or Talent Partner to set up a call.

Our Benefits

We are always listening to our growing teams and evolving the benefits available to our people. As we scale, as do our benefits and we are scaling quickly. We've recently introduced a flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan. We’re also big on connection and have an optional social and wellbeing calendar of events for all employees to join should they choose to.

Here are some of our most popular benefits listed below: