Delivery Director - National Security and Public Safety
Summary
- Salary: £100,000-£121,500 with London & South East-weighting (£105,000-£127,575)
- Location: Bristol, London, Manchester or Swansea with hybrid-working policy
About Made Tech
Made Tech is a leading provider of digital, data and technology services to the UK public sector. We are committed to modernising public sector legacy applications and working practices, and to delivering innovative solutions that enable government agencies to achieve their mission-critical objectives efficiently and securely. With a strong track record of success and a diverse portfolio of projects, we are seeking a dynamic and experienced Delivery Director to join our team, specialising in the National Security and Public Safety Industry.
About the Role
Our Delivery Directors are each responsible for the successful delivery of our entire portfolio of client activity in an industry.
You will be pivotal in leading our delivery across multiple clients within the National Security and Public Safety industry and managing client relationships at the most senior level and supporting our business growth in terms of service offering development and pre-sales support as we convert new opportunities.
Commercially experienced with deep client delivery expertise, you will be responsible for overseeing a portfolio of client revenues in excess of £10million per annum.
You will ensure the successful execution of projects, client delight, team engagement, and the continued growth of our business within the public sector.
Outcomes
Our Delivery Directors report directly to the Chief Delivery & Transformation Officer with a dotted line to the relevant Industry Director. Successful Delivery Directors are able to build teams that connect our Capability Practices, Industry Practices and clients.
Key outcomes for Delivery Directors:
- Demonstrate leadership and expertise in your Industry and in professional services delivery
- Support Industry and Made Tech commercial growth balanced with delivery quality and risk
- Develop senior relationships with client counterparts and stakeholders to build Made Tech’s reputation, reach and impact
- Support the development of the Delivery Managers within your Industry
- Contribute to the ongoing development of the Industry Vertical, Delivery Management practice and other Capability Practices as a member of the Capability Leadership Team
- Support pre-sales activities to excite and shape prospective clients with innovative digital and data solutions
Responsibilities
Enable client success
- Ensure the successful delivery of client outcomes within your portfolio
- Help design new solutions with SME’s from our technology and data capabilities to unlock great outcomes for our clients
- Support clients in the achievement of their wider outcomes through becoming a trusted advisor and building a senior network within their organisations
- Support the Industry Director, Client Partners and Delivery Managers working on your engagements to ensure the right client outcomes are achieved
Develop, nurture and maintain strong stakeholder and peer relationships
- Build peer-to-peer relationships with our clients, wider industry and the Made Tech business to drive outcome focussed delivery and growth
- Anticipate and understand client needs and objectives to drive alignment of our services, solutions and propositions
- Be a visible and active member of relevant forums, bodies and communities - internally and externally - to build strong stakeholder networks, support personal and professional development, and represent the Made Tech brand.
- Bring clients across government together where they have common problems and to build valuable networks through introductions, community events or thought leadership
- Actively contribute to the leadership of the Made Tech business through engagement with peers in the Leadership Team, Exec and wider business
- Help execute the Industry strategy and overall Made Tech strategy, demonstrating leadership in your field, with knowledge of our business and industry to aid growth.
Enable Made Tech commercial success
- Support the growth (revenue and margin) of the industry
- Where necessary, be prepared to get ‘hands on’ to shape great proposals, bids and delivery outputs.
- Own the financial performance of the engagements across the Industry portfolio
- Support the growth of industry-specific skills
- Bring Industry and client-specific insights back into the business
- Ensure Industry and account forecasts are accurate
Ensure delivery is consistently of the highest quality from Made Tech
- Provide delivery leadership across multiple client accounts and effectively delegate to the Delivery Managers within your Industry portfolio (dotted-line reports)
- Work with the Capability Practices to ensure that the appropriate tools, templates, approaches, methodologies and playbooks are actively used on deliveries
- Coach our Delivery Managers and wider delivery community
For more information, you can view the job description in full on our handbook.
Competencies & Experience
The Delivery Director role is part of the Capabilities Leadership Team and is currently graded at SFIA Level 6. In addition to this, the below competencies and behaviours will be expected.
- Role modelling of Made Tech’s values and behaviours
- Alignment to our purpose, and our vision
- Strategic thinking and planning
- Commercial awareness
- Results-oriented
- Passionate about delighting the customer; anticipate and solve client problems, not just respond to demand
- Time management including balancing multiple priorities
- Performance management of indirect reports
- Prioritise diversity and inclusion in goals and day-to-day activity
- Inspiring leadership and open communication
- Deep client and industry expertise; an understanding of their unique issues and insight/ experiences from other projects
- Manage delivery and reputational risk, maintain velocity and ensure solution safety
- Engage early on client business problems and delivery issues
- Able to align the relevant teams to Industry Verticals
- Improve client focus across our business
And the type of experience we anticipate you will bring:
- You’ll have proven experience in project and programme management, or delivery management, preferably in the digital, software and services industry
- Proven track record of successfully managing and delivering large-scale projects and portfolios (revenues of £1m-£10m+)
- Experience of engaging at senior levels on strategy and developing relationships based on your subject matter expertise
- Experience of account or business growth through any combination of supporting bids, client relationship building, solution shaping, senior consulting engagements or similar
- Strong leadership and team management skills. You’ll have actively coached, mentored and managed (directly or matrix) diverse teams achieving demonstrable positive people results
- Excellent financial acumen and budget management skills
- Strong problem-solving and decision-making capabilities
- Knowledge of the UK public sector, the Industry you’ll be leading in, and the unique requirements that the sector and industry bring is highly desirable
- Relevant certifications are also a plus.
At this point, we hope you're feeling excited about Made Tech and the job opportunity. Even if you don't feel you meet every requirement, we still encourage you to apply!
Support in applying
If you need this job description in another format, or other support in applying, please email talent@madetech.com.
We believe we can use tech to make public services better. We also believe this can happen best when our own team represents the society that actually uses the services we work on. We’re collectively continuing to grow a culture that is happy, healthy, safe and inspiring for people of all backgrounds and experiences, so we encourage people from underrepresented groups to apply for roles with us.
When you apply, we’ll put you in touch with a member of our talent team who can help with any needs or adjustments we may need to make to help with your application. We’ve put together this blog as a resource to share more about reasonable adjustments and some examples of what this could include. We also welcome any feedback on how we can improve the experience for future candidates.
Life at Made Tech
We’re committed to building a happy, inclusive and diverse workforce. You can get a sense of what it’s like working here from our blog, where we talk about mental health, communities of practice and neurodiversity as well as our client work and best practice.
Like many organisations, we use Slack to chat to each other. The Slack groups that have formed give an idea of the diversity within Made Tech. If you’d like to speak to someone from one of these groups about their experience as an employee, please let one of the Made Tech Talent Team know.
The groups are:
- antiracist-activists
- disability
- lgbtqiaplus-allies-and-activists
- neurodiversity
- parents-carers
- women-in-tech
Benefits
We are always listening to our growing teams and evolving the benefits available to our people. As we scale, as do our benefits and we are scaling quickly. We've recently introduced a flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan. We’re also big on connection and have an optional social and wellbeing calendar of events for all employees to join should they choose to.
Here are some of our most popular benefits listed below:
