User Researcher
Job description
User Researchers are practitioners who collaborate with others to understand challenges faced by people and society. They often work within a multidisciplinary team to inform the design and deliver public services. They do this by contributing to user research activities with real people, ensuring what their team is learning in research informs the end-to-end design of a chosen service.
Key responsibilities
- Contributes to scoping activities for research that informs the design of public services so they are useful, usable and create successful outcomes
- Comfortable in qualitative / quantitative research methods & applying the most appropriate methods for on research deliveries
- On occasion, work alongside a Senior or Lead User Researcher on one/more research projects
- Conducts research with people that makes them comfortable sharing details of their lives, that teams must understand to design good services
- Is able to understand / interpret & apply basic analysis techniques to analyse research data into synthesised actionable findings, so that teams can confidently confirm or challenge their understandings of problems and ideas
- Can create research reports / artefacts, presentations and “show & tells” for teams and project stakeholders
- Involve whole teams in user research, to build their understanding and empathy for people using and running public services
- Show teams by doing, good habits for sharing research and making decisions
- Help define Made Tech design principles through delivering good public services
Practice
- Some experience in user centred, lean and agile research methodologies including:
- Usability testing
- Contextual enquiry
- Rapid research
- Survey development
- Measurable and evaluative research
- Accessibility and inclusive design
- Awareness of Made Tech’s research standards,GDS phases of project development, the MRS code of practice and GDPR
- Provide clear and informative communications with research participants, including sharing GDPR policies
Key Measures
- Delivery of good public services for users with clients
- Case studies of how to design and deliver good public services and outcomes
- Contribute to growth and happiness of the UCD community at Made Tec
Skills, knowledge and expertise
- Client Focus
- Drive to Deliver
- Learning and Mentoring
- Experienced in their Profession
- Facilitation
Job benefits
Here are some of our most popular benefits listed below:
How we hire
Our hiring process is designed to be thorough, transparent, and supportive, guiding candidates through each step. The exact process may vary slightly depending on the role but these are the typical steps candidates can expect.
We’ll keep you updated throughout the process and provide helpful feedback at each stage. No matter the outcome, we make sure the feedback is useful and supportive, so you feel informed and can learn from the experience.
Our talent team will review all applications, and while we may use AI to help speed up the process, a real human will always make the final decisions. Once reviewed, shortlisted applicants will be invited to a screening.
This is a 25-30 minute call with someone in our talent team who is hiring for the role.
Once screenings have taken place the hiring manager will review the shortlist and invites to interview will be sent.
You may then be invited to an initial virtual interview which is usually with the hiring manager or a couple of members from the team. This is usually around 45 – 60 minutes and the format may vary depending on the role.
If you progress, you’ll be invited to a final stage interview which is usually with two members of the team. The format varies depending on the role and this is usually an hour.
Final conversation with one of our exec members.
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