Blog

From Policy to Practice: How MHCLG’s data model is enabling us to deliver at pace

The sector has been discussing the implications of Awaab’s Law, usually with a mix of uncertainty and fear, for much of the last year. The team at Made Tech Housing have been following developments and supporting customers like London Borough of Camden with some preparatory initiatives around streamlining damp and mould reporting.

However, it wasn’t until the draft guidance was published and we drilled down into the details of the proposed processes and obligations that we realised how significant a change this could be for our customers and how ill-equipped many existing solutions are for the type of deadline-oriented case management the guidance points towards.

Blog

Why public sector digital can’t afford to shy away from SLAs

SLAs don’t have to be scary. When done right, they improve reliability and help teams focus on what matters.