Awaab’s Law introduced strict new requirements for how social landlords respond to hazards like damp and mould. Among these is the obligation to provide tenants with a written summary of investigation findings within three days.

This creates entirely new work. Providers were already investigating hazards and carrying out repairs, but producing a written, tenant-friendly summary within a fixed timeframe and delivering it reliably is new work. And it’s work worth doing – tenants deserve clear communication about what was found and what happens next. The challenge isn’t the requirement itself; it’s finding a way to deliver it consistently at scale.

Different providers have approached this in different ways, each with limitations:

Paper summaries left on-site: Some surveyors write a summary by hand and leave it with the tenant during the property visit. While quick, this approach lacks an audit trail – there’s no proof the summary was delivered. Handwritten notes can be lost or illegible, and tenants who don’t read English or have accessibility needs may not be able to understand them.

Back-office team writes it up: Others have surveyors send their notes to a back office team, who then draft a tenant-friendly summary and deliver it by email or post. For a provider handling ~100 damp and mould cases a month, that’s typically around 10 minutes per summary – or ~17 hours of back-office time every month spent drafting and sending summaries by hand (before any chasing, formatting, or rework)

Approach

When Made Tech built Hazard Case Management for Awaab’s Law, AI-powered summary generation was included from the start – not bolted on as an afterthought. The approach: use AI to draft tenant-friendly summaries automatically, with human oversight before delivery.

AI-generated draft

When an investigation is completed, the system uses a large language model to read the survey data and generate a clear, tenant-friendly summary. This isn’t data being pasted into ChatGPT – the LLM runs on Made Tech’s own UK-based infrastructure, and tenant data is never used to train models. This eliminates the manual drafting step while ensuring consistent quality.

Human review and editing

Once the AI draft is generated, the case is automatically flagged as ‘summary ready for review’, making it easy to see which cases need attention. Staff review and can edit the content if needed, maintaining quality control while avoiding the time-consuming blank-page problem.

Audit trail included

Every action in the platform is audited: when the surveyor’s report is added, when the summary is generated, when it’s reviewed and published, and when tenant notifications are sent. This gives them a complete timeline and clear evidence of compliance if challenged.

Digital delivery with accessibility built in

Whether the tenant is notified via letter, email or SMS, they’re given a unique URL to view their investigation summary online. Because the page uses the GOV.UK Design System, it works well with browser translation tools, so tenants can read their summary in their browser’s default language.

As a modern local authority, we’re committed to driving innovation that strengthens our communities and delivers long‑term value. This initiative represents exactly the kind of forward‑thinking partnership that helps us create resilient places, unlock new opportunities, and ensure that every resident benefits from a more connected, sustainable future” – Leona Menville, Strategic Director Housing, Environment & Communities

Results

A week of admin time saved every month

727 summaries generated in the first three months – an estimated 121 hours of manual work avoided. That’s equivalent to nearly a full week of admin capacity recovered every month.

Consistent, compliant documentation

Every summary follows the same structure and tone, reducing the risk of inconsistent communication or missing information.

Better communication for every tenant

Summaries are delivered digitally and are readable on any device. GOV.UK Design System compatibility means tenants can instantly translate the page into their preferred language – no letter to wait for.

Awaab’s Law created new compliance obligations that many providers are still figuring out how to meet at scale. By combining AI-powered drafting with digital delivery, LBBD has turned a potential admin burden into a streamlined process – saving time, improving accessibility, and building a clear audit trail.

Learn more about Hazard Case Management

The post How Barking & Dagenham saves a week of admin every month with AI-powered Awaab’s Law summaries appeared first on Made Tech.

Camden Council faced significant challenges managing damp and mould issues within its housing stock, receiving 113 complaints related to damp and mould in 2022.

The existing reporting system, the ‘Camden Account’, did not have a way to report the issues, instead, residents were signposted to a form that was not mobile optimised resulting in a poor user experience and issues with triaging and booking the work. 

 This process led to delays in addressing issues, exacerbating health risks for tenants and potentially breaching upcoming legislative requirements under Awaab’s Law, which mandates prompt action on damp and mould hazards. ​

Approach

To address these challenges, Camden Council partnered with Made Tech to implement a more streamlined and user-friendly reporting system. Using Made Tech Repair’s Camden have improved their ability to effectively triage damp and mould cases while offering an improved user experience for their residents. The key features of this new approach included:​

Photo uploads

Residents can upload photos of the affected areas, providing the repairs team with clear visuals to assess the severity and nature of the problem.​

“With photos added to each repair, our team can easily assess the severity of the issue, allowing us to deploy the right person and, hopefully, the right solution in an appropriate timeframe.” – Amy Martin, Housing Repairs Contact Centre Team Manager

Improved triaging

The system flags urgent cases based on answers about the health of the household, ensuring that severe issues are escalated immediately so Camden can meet its legal obligations under Awaab’s Law.

No login required

Residents can report their damp and mould issues from the same system as other repairs without needing an account, simplifying the process and encouraging prompt reporting.​

Standardised design

The platform adheres to government guidelines and is based on user research, ensuring ease of navigation and a familiar, trustworthy interface.​

“We’re happy with everything Made Tech has done so far. They’ve listened to our needs and have continuously innovated and problem-solved to improve the system in a timely manner. Being a customer means that we get to share this feedback and shape the product which we don’t always get to do with our software suppliers.” – Juliana, Product Delivery Manager

Results

The implementation of our damp and mould module has yielded significant benefits for both Camden Council and its residents:​

Enhanced triaging

The ability to upload multiple photos along with the household health questions we ask has improved the repairs team’s capacity to assess and prioritise cases based on severity, ensuring that urgent issues are addressed promptly.​

Improved preparedness

With detailed information and visuals available before attending a repair, Camden’s Mould Inspectors are better equipped to address the specific issues, leading to more effective and efficient repairs.​

Compliance with Awaab’s Law

The system’s features facilitate timely responses to damp and mould reports, helping Camden Council meet its legal obligations under Awaab’s Law, which requires social landlords to investigate and fix dangerous damp and mould within set time periods. ​

By adopting our module, Camden Council has significantly improved its response to damp and mould issues, enhancing tenant satisfaction and ensuring compliance with legislative requirements.

The post Helping Camden Council address damp and mould cases faster than ever appeared first on Made Tech.

The London Borough of Barking and Dagenham (LBBD) and their housing repairs subsidiary BD Group needed to modernise its repairs reporting system to reduce manual processing, improve first-time fix rates, and offer tenants a seamless way to report and track repairs. Their existing digital channels were underused, with only 15% of tenants preferring to report repairs online. This left contact centres overwhelmed and tenants frustrated with long wait times. Traditional system implementations in housing are often slow, expensive, and complex, but LBBD needed a solution quickly – waiting years wasn’t an option.

Approach

To modernise its repairs service quickly and efficiently, LBBD and BD Group partnered with Made Tech to deliver a fully integrated, user-friendly system in just 12 weeks. The new platform simplifies the reporting process, reduces admin, and gives tenants more control over their repairs. Key features include:

• Seamless integrations with their housing management and scheduling systems.
• A simplified tenant experience, making online repairs reporting easy and intuitive.
• Live status tracking, allowing tenants to monitor their repairs in real time.
• Self-service appointment rescheduling and cancellations, reducing admin for contact centres.
• 24/7 accessibility, enabling tenants to report repairs anytime, with 42% of requests now made outside working hours.

Results

The new system has transformed how LBBD tenants report and track repairs, significantly increasing adoption and efficiency. With fewer manual processes and faster response times, both residents and the council are seeing the benefits:

• 69% of tenants now prefer reporting repairs online, unlocking a clear demand for digital services.
• 3,000 repairs processed online in the first three months, significantly reducing manual admin.
• NPS score of 4.2/5, with tenants praising the system’s ease of use.
• Faster response times and reduced contact centre strain, as tenants can self-manage repairs.

LBBD, BD Group and Made Tech’s rapid implementation proves that housing providers don’t need to wait years for modern repairs systems. With the right technology and approach, councils can go live in months—improving tenant experience while saving time and costs.

The post LBBD goes live in 12 weeks with fully integrated online repairs reporting system appeared first on Made Tech.

Local government is seeing huge challenges in housing repairs services. With Tenant Satisfaction Measures and new regulatory demands on repairs teams, many local authorities, like their housing association counterparts are turning to software solutions to automate parts of their process, promoting self-serve over reliance on contact centre to save costs.

London Borough of Redbridge’s story starts at the beginning of the pandemic, when lockdown greatly impacted their ability to address repairs. This resulted in a growing backlog of repairs and frustrated residents who relied on calling the contact centre to report issues or complain about the service. Without a self-serve system in place, all repairs, complaints, appointments and follow-ups were done over the phone resulting in Redbridge’s team becoming inundated with demands.

The growing backlog and demands on the service, coupled with the incoming regulatory changes meant that Redbridge had to find a solution and fast. Relying solely on the contact centre was becoming financially unviable and without the resources to meet the demand, a software solution was needed to unburden the team and build confidence between the residents and the repairs team.

We needed an online housing repairs service that would work smoothly for our citizens and fit around their everyday lives. With Made Tech’s help, we’ve now got exactly that.

Tom Harrison
Programme Director at Redbridge

Our approach

Working closely with the team at Redbridge and their other suppliers, Repairs (Made Tech Housing’s online reactive repairs management system) was deployed to bring down the cost of managing repairs.

With Repairs, Redbridge was able to offer an accessible repair reporting system to their residents allowing them to book, manage and track their repairs online saving time and reducing reliance on the repairs team.

Further integrations with Redbridge’s workforce management software and scheduler meant that residents were able to book their repair and choose a date, while repairs teams only needed to look over the details of the repair in their system without any additional admin or follow-up.

Our user-friendly, and optimised question flow and photo upload also meant that repairs team had the right information they needed to effectively triage, prioritise and action a repair without needing to contact the resident contributing to higher first-time fix rates.

As we mentioned, Redbridge needed to deploy a solution fast, by running off Made Tech Housing’s public cloud infrastructure and integrating with the Mears contract management system (MCM), the project took just weeks from initiation to go live.

Results we achieved together

Out of the first 116 repairs booked through the platform, 79 were booked during office hours, while 37 were booked out of hours. 70% of these users reported repairs from mobile devices – helping free up staff time and get tenants’ repairs sorted much quicker.

The product has already helped the council by:

• improving the way housing repairs are booked by users online
• reducing failure demand and lead-time-to-repair
• supporting the repair service to run more efficiently
• increasing confidence and take-up of digital services
• improving resident satisfaction by creating a 24/7 accessible service

What’s next

As a customer, Redbridge will be an integral part of future product development, helping us understand the changing challenges their housing team faces, particularly around areas like data.

Along with our other customers, Redbridge will join a growing community of practice around our growing housing platform, where we’ll share learnings and encourage open feedback. With frequent updates delivered at no extra cost, Redbridge’s housing repairs service will continue to serve evolving user needs.

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The post Reimagining housing repairs in the London Borough of Redbridge appeared first on Made Tech.

London Borough of Waltham Forest (LBWF) has been using its digital platforms to transform services for residents and colleagues. To maintain momentum of transformation and gain buy-in for further work, the team needed a way to quantifiably demonstrate the impact digital transformation projects have had for users and the organisation.

Our approach

To demonstrate the benefits of digital transformation projects, we first worked to understand the barriers to further change and the key stakeholders towards digital transformation. By capturing the needs of these stakeholders and the digital team, we developed a set of user stories and acceptance criteria which went into building an alpha version of the tool in Microsoft Excel. LBWF was keen to have a working prototype quickly which could then be tested and iterated. 

There were challenges around the level of information available or collected by teams to inform the calculations of the tool. These were overcome by using industry benchmarking figures where possible and by agreeing to use the tool to gather a set of LBWF’s own data over time. The tool was tested against historic projects so we could have confidence in the quality of results.

We chose to build the tool in Microsoft Excel to make sure the team had the skills in-house to maintain and iterate it. To make sure the tool could be used well, we worked collaboratively throughout the development with LBWF’s digital team and provided training on how to use, maintain and iterate the tool once we stepped away.

Working with Made Tech was a very positive experience. It was great to work with their skilled and experienced team to help us better quantify the impact our digital projects have made and help demonstrate how our interventions can save money and improve services. Over time, it will help us build the evidence to allow us to predict the impact of Digital to future transformation programmes and build a case for unlocking further investment.

Jenna Scott-Brining
Assistant Director of Digital Innovation & Delivery at LB Waltham Forest

Results we achieved together

Within 8 weeks, we created an alpha version of the cost benefit analysis tool which not only measured the identified benefits of digital transformation projects, but also empowered the team to identify further benefits from these projects.

The tool has been set up in a way that the team can update background datasets to automate more of the calculations as use develops. The tool is supported by documentation and training which helps the team maximise use. With a full understanding how it works, the team is able to develop a beta in their own digital platform. 

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Hackney Council wanted to better harness the power behind its data to modernise and improve services for residents. 

Hackney’s data was in multiple sources, including hidden in legacy technology and modern SaaS applications. They were finding it challenging to use it for analysis. Working with their team we delivered a cloud platform. Designed to help the council maximise its data-driven insights and deliver the best results for residents.

Creating a modern data platform allowed the council to store and analyse its data all in one place. Through this new holistic view of its residents, Hackney could help them live healthier and happier lives.

Our approach

The council wanted to focus on collaboration, sharing information and awareness of the available data. We worked with them to build a data lake, sorting captured data into 4 tiers: landing, raw, refined and trusted.

We didn’t want Hackney’s engineers to spend all their time maintaining the platform after we left. So we avoided doing anything overly complicated or bespoke.

Hackney, like any local authority, is responsible for delivering a wide range of services. It uses a range of applications to run them. This means it has many different data sources: databases, APIs, CSV files and Google Sheets, amongst others. 

The main challenge was the sheer volume, with some services holding huge amounts of data. For example, Hackney’s parking system alone holds millions of rows of data and is updated daily.

Alongside this modern data platform, we consolidated their housing repair data. This allowed further insight and analysis and was used by Hackney’s Link Work team to reach out to support residents at higher risk.

The council wanted the new platform to encourage re-use across the public sector. Hackney’s strong vision of helping other authorities use their own data in better ways was key. We therefore built the platform using AWS infrastructure and open-source technologies. Other councils could then easily view and aim to replicate Hackney’s insights.

Results we achieved together

For the data platform to be sustainable we knew that Hackney’s staff needed to be confident using it. That’s why, as well as the infrastructure of the data platform, we focused on training and documentation. When we left, Hackney’s analysts were able to work independently, adding data to the platform and processing it according to their needs. This was key to make sure it didn’t become another piece of legacy technology.

Wanting to build a culture that recognises the value of data, we trained Hackney’s analysts in Spark, a data processing tool used by the core team. One of our engineers spent time working with the analysts to develop machine learning solutions to some sticky issues. This included Entity Resolution (for example, detecting that “10 Downing Street” is the same as “10 DS”), which we hope will have a huge impact. We also created an in-depth playbook that captured how to use the new platform which they could use for future projects.

Stepping away from legacy technology, the new system helps the team to make sure all data is accessible. This gives them the best chance of reaching residents using more than one service. We combined this with robust data governance to make sure that data can only be accessed by the people that need it – and for the right purpose.

One large benefit of this new data-driven design is cross-collaboration. For example, by combining data on property repairs with a vulnerability index built during the pandemic, Hackney could predict cases where vulnerable people needed repairs. They could then contact elderly residents who hadn’t been heard from in properties that likely had repairs due. A third of the residents contacted by the team were found to have unmet needs. They were offered support, advice and referrals to other vital services including adult social care, financial inclusion and voluntary organisations.

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Through children and family services, communities are able to access the support they need locally. This can cover lots of areas from things like education to health and is crucial for helping people live healthy and happy lives. 

Dorset Council wanted to make sure their website was pointing people towards the great support available in the local area. And they had a particular focus on the support in place for children and young people with special educational needs and disabilities (SEND). We ran a discovery for the council around their website, finding ways to help families access the information useful to them quickly and easily.

Our approach

Dorset Council’s website pages for families had a lot of content filled with information for many different services and support. Our main focus was to find ways to make this a lot simpler to access and understand. 

We did a lot of research with families on the specific challenges they had with using the website. This helped the council team set a vision for the future of what they wanted the children and families service to look like. 

We analysed our research to come up with user statements that would help guide any fix or change we could make to the website. We built a set of principles based on these.

We also used these statements to create ‘how might we’ cards. These cards stated the problems we wanted to fix. Such as how might we make sure our website content is easy to understand and useful for children and families? The cards were a practical way to help us link together all the challenges faced by families. We also used them to brainstorm solutions in collaborative workshops. 

From there we knew there was a really big content design piece of work needed. We helped recognise some of the areas this could focus on which included, making sure content is up to date, in the right style and engaging. We then created a prototype that drew together all the ideas about Dorset Council’s SEND offer.

Results we achieved together

The prototype took in many of our recommendations, including:

• A network of support – creating a community of support with local organisations from across the Dorset Council area and bringing all that information together in one place 
• Search engine optimisation – making better use of council newsletters, marketing the support available and ranking higher in internet search results
• Tailored content – making sure the content on the website works for different users, whether that’s parents looking for information or young people searching for support 

We were able to help them work together and create one shared vision that puts families front and centre of all decisions. The team is now more experienced in working in user-centred ways. With new skill sets and resources they’re ready to run their own projects that will continue to improve the website for children and families.

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The post Improving child and family support appeared first on Made Tech.

Local authorities spend around £30 million annually handling housing repair calls, with about half of these calls being deemed ‘avoidable contact’. These are calls from residents to chase up an appointment or re-report a problem a previous visit didn’t fix. 

As the UK’s housing stock ages and the responsibilities of councils increase with the introduction of the new Tenant Satisfaction Measures (TSM) and Safety and Quality Standards, councils need to create cost savings and drive efficiencies where possible. 

We saw ample opportunity to do this by creating a streamlined online repairs reporting process that eliminated the need to report and manage the repair by calling the council. A view that was shared by the Department for Levelling Up, Housing and Communities (DLUHC) which funded the project on the basis that other councils could access Housing Repairs Online.

Our approach

One of the key parts of this project was to build a service that was easy to use and accessible to drive channel shift away from calls to Housing Repairs Online’s 24/7 repair reporting service.

To do this, we tested every aspect of the design, wording and flow with residents and mixed digital literacy groups – something we still do today with Made Tech Repairs and our other housing products.

As a result of their feedback, we removed pictures and icons from the interface and asked residents a set of questions instead. This made it easier for residents to navigate and allowed for more accurate reporting.

We also enabled residents to upload photos. This made it easier for repairs managers and maintenance teams to triage repairs and improved first-time fix rates because repairs teams could be sure they were equipped with the right tools and materials before setting out to each job.

Finally, to help improve access rates and reduce the burden on residents waiting in all day for a repair, we added the ability for them to choose a half-day appointment slot. We found that this contributed to reducing follow up calls from residents asking where their repair person was. 

We developed the service iteratively, using feedback from City of Lincoln Council, other councils, and residents who joined our regular ‘show-and-share’ sessions to put forward their thoughts and ideas.”

Our engineers built the service using the GOV.UK Design System so that Housing Repairs Online felt familiar to residents and used Microsoft Azure Cloud, which can integrate with the on-premises housing management and scheduling systems. 

Thanks to the hard work of City of Lincoln Council and the Made Tech team, we’ve developed a new service that improves services for our tenants in Lincoln. We’ve put user research at the heart of the service, and I’m proud of the work the teams have done to make this service accessible to those who need it.

Cllr Donald Nannestad
Portfolio Holder for Quality Housing at City of Lincoln Council

Results we achieved together

Since its launch in May 2022, Housing Repairs Online has delivered impressive results:

• Inbound repairs calls decreased by 67% within 3 months.
• Online repair submissions surged from 3% to 28% in the same period.
• Reporting a repair online takes an average of just 3 minutes and 54 seconds, compared to the 18-minute average by phone.
• The cost to handle a repair report dropped from £3.12 to £1.15, saving the council approximately £60,000 annually, with projected savings of £19 million across local government.

Our decisions, informed by stakeholder feedback enabled City of Lincoln Council to achieve their goals of creating cost savings by reducing calls, decreasing manual intervention, and increasing access and first-time fix rates. 

By working in the open we’ve helped other councils learn from our decisions and we’ve gone on to deploy Housing Repairs Online at Hackney and Newark & Sherwood District Council. 

We’ll be extending what the service can do, including cancelling or amending appointments, requesting repairs to communal areas, and, most recently, adding a Damp and Mould module to help manage and monitor these cases. You can find the most up-to-date version of Housing Repairs Online, now called Made Tech Repairs here. 

Housing Repairs Online, which is available on GitHub has been funded by the Department for Levelling Up, Housing and Communities’s (DLUHC) Local Digital Fund and is accessible to other local authorities who may wish to reuse and adapt.

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The post Cutting calls and boosting online housing repair reporting at City of Lincoln Council appeared first on Made Tech.

Essex County Council (ECC) is one of the largest local authorities in the UK. To meet the goals set out in its digital strategy, the Council wanted to find a way to provide an even more efficient digital service to the people of Essex, while putting its IT users at the heart of technology decisions to make sure that the technology empowers staff to carry out their roles. 

ECC was previously relying on numerous public-facing and internal microsites which were run through different web platforms while also managing maintenance challenges with its main website – essex.gov.uk. Reliance on legacy technology and solutions were also having an impact on how the County Council were able to launch accessible digital services that met user needs. 

Wishing to make a viable case for improving technological delivery in the County Council, ECC wanted to understand how it might improve and where the challenges lay in doing so by conducting a digital discovery. 

Following a rigorous tendering process, in March, public sector delivery experts Made Tech were selected to conduct a three-month digital discovery.

Our approach

Following the completion of a kick-off exercise to explore the challenges, the digital discovery was undertaken through five, two-week sprint sessions conducted by the blended ECC and Made Tech team. These covered:

• Understanding the breadth of any issues faced to decide on the scope of the discovery
• Understanding the differences between microsites in respect to risk, and the essex.gov.uk site capabilities
• Rating the technical risk of each microsite and mapping how information across essex.gov.uk is accessed by residents
• Listing and prioritising opportunities and exploring solutions
• Presenting the findings of the discovery and putting forward recommendations for how to move forward

What made this discovery exercise different to others was that collaboration was put at the heart of the process, with the County Council and Made Tech working together as one single team, rather than in individual silos. Communication channels and shared documents were created from the outset, ensuring seamless collaboration and communication within the blended team. 

At the same time, this blended approach created an open and honest atmosphere, meaning that feedback on what was working, and what wasn’t, was determined and addressed by the team as a whole. This resulted in issues being identified and dealt with straight away, streamlining the discovery process and ensuring it was conducted in an efficient manner that everyone benefited from.

As a Council, we always look to ensure we have the best services in place for our staff and residents, maximising digital inclusion, while guaranteeing citizens’ money is prudently spent.

Cllr Christopher Whitbread
Cabinet Member for Finance, Resources and Corporate Affairs

Results we achieved together

The digital discovery was completed on schedule within three months. The ECC and Made Tech team found that legacy systems were seriously hampering its ability to maintain and support its online services, and crucially launch accessible digital services that would meet user needs. 

It was discovered that some of the Council’s microsites had a high technical risk but that most would be easy to migrate, while the sites also sat on multiple platforms which made management, updates and maintenance difficult. At the same time, it was found that many ECC user journeys were not built on essex.gov.uk and that the website’s full technical capabilities were not being used.

Essex County Council will now move on to the next stage of its digital transformation with the implementation of the recommendations outlined in Made Tech’s discovery process. This includes changes to procurement policy to ensure new online services meet Government Digital Service (GDS) service standards. The areas highlighted for improvement will enable the council to deliver a true digital first and user-centred service for local businesses and residents.

• Digital discovery completed within three months
• Collaborative process with a blended team approach
• Technical risks identified in microsites
• Identified key areas for improvement
• Helped build viable case for improving technological delivery in the County Council

Through working in a strategic partnership with Made Tech and harnessing its team’s expertise, our blended team has been able to identify key areas where we can [ensure we have the best services in place for our staff and residents]. This discovery has highlighted how we can improve our web offering so that we are able to meet the future challenges of the council with enhanced digital services, make cost savings and, most importantly, benefit our communities. We look forward to progressing our transformation and continuing to strive towards our goal of providing the best technological solutions possible.

Cllr Christopher Whitbread
Cabinet Member for Finance, Resources and Corporate Affairs

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The Housing Infrastructure Fund is a capital grant programme that local authorities apply to in order to help deliver new homes across England. The investments they make need to be monitored and reported on but the process for doing so was highly manual and based on spreadsheets that had become so big they were slow and difficult to update.

Our approach

In collaboration with our partner FutureGov we set about reforming the digital, data and platform architecture strategy for the Housing Infrastructure Fund. As a result, we recommended a new cloud-based architecture and agile ways of working that would enable the rapid development of MVP services.

The first two MVP services we built in line with GDS best practice were Asset Register, to register the investments made, and Monitor, to monitor the investments. These were developed as cloud-based applications built in Ruby on Rails and using AWS in conjunction with Terraform and containerisation to automate infrastructure.

The programme is helping to deliver up to 300,000 new homes across England by providing local authorities with grant funding for new infrastructure.

From “New Eastern Villages receives major boost thanks to Government funding for new link road” on the Swindon Borough Council Blog

Results we achieved together

We built the MVPs in just 8 weeks and put the service live in 12 weeks. In addition, we built an API that made the application open and accessible to other services and developed a plan for its future evolution. We helped to transform the Housing Infrastructure Fund into a service that was built along GDS lines, with interoperability and modern security practices in place.

• MVP delivered in just 8 weeks
• Service put live in only 12 weeks
• Aligned with GDS best practices
• Digital, data and platform strategy
• API built for interoperability
• Ruby on Rails, AWS and Terraform

We are committed to working with ambitious local authority partners seeking to meet their local housing needs through delivery of key infrastructure.

From “Medway’s multi-million pound infrastructure project confirmed” on the Medway Council Blog

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