Our task was to bring all this data together into one platform and improve data insight for the adult social care sector. As a result it will be easier for providers of all sizes, councils and researchers to access and use the data.  By doing so, they’ll be able to better track care quality, identify gaps in services and plan more effectively. 

Working with Edge Health, we built a prototype and technical proof of concept(PoC). We gathered user feedback to help transform future care data use. Importantly, the PoC passed the Government Digital Service alpha assessment. It met all of the 14 standards, allowing us to proceed to the next phase (beta) of the project.

The challenge: Data interoperability

One of the main challenges is that care data is spread across many different systems, making it hard for providers to get a clear view of what’s happening. Data quality also varies. Especially for smaller providers who lack the time or tools to manage it well.

While bigger care providers have data analysts to help them understand the information, smaller providers struggle without that support. Health and social care systems don’t link up well either, which makes it difficult to coordinate services.

Our approach: Testing ideas results in successful alpha

The 10-week alpha phase focused on testing ideas and proving a unified platform could work:

User research: We spoke to about 20 local council analysts and care provider staff, from owners to managers and analysts, to understand their needs and shape the project’s direction.

Proof of concept: We successfully showed that the platform could pull in data from different sources, create key metrics and present useful insights. This helped us pass the Government Digital Service (GDS) alpha assessment, meeting all 14 required standards.

Iterative development: During this phase, we found that while local councils had access to some helpful tools, care providers were missing out on the data-driven insights they needed.

Solution: A unified data platform

We developed a platform to pull in data from multiple sources. This gives care providers and councils access to the same insights. Ultimately, by bringing data together, we’re aiming to create a more equitable playing field. A place where everyone can make informed decisions based on accurate, comprehensive information.

Results: data-driven insight for adult social care

Why Made Tech

• Sector knowledge: Made Tech’s has in-depth experience in both the health and social care industries. Our recent work with Skills for Care showed the value we could bring to this alpha and made us a clear choice for DHSC.
• Strong partnership: Working closely with Edge Health, experts in data analysis, made sure we could deliver insights that were both relevant and practical. We’ve successfully worked with a variety of partners on multiple projects and this experience has honed our skills in developing strong relationships.
• Agile methodology: Made Tech successfully introduced a faster, more agile and flexible way of working to the project.

Moving into beta

Our successful alpha passed the Government Digital Service (GDS) assessment, meeting the standards required to move to beta.  

We’re now starting beta with a private release and moving towards a full public launch.

Key developments include:

• Better accessibility and tech foundations – The platform is being built to be accessible and robust enough for wider adoption.
• Live minimum viable product (MVP) testing and improvement – Care providers and local authorities are using the platform, and we’re refining it based on their feedback.
• More useful data in one place – We’re making it easier for care providers to access a broader range of public data to support better care.
• Understanding the value for local authorities – We’re exploring how the platform can support local authorities, particularly in areas like commissioning and prevention.
• Considering AI features – We’re looking at how AI could be used to add value in future.

By breaking down data silos, we’re helping to create a future where everyone involved in adult social care can access the same valuable insights. This will ultimately lead to better care outcomes and more efficient service delivery across the sector.

Related services

Data and AI

Use data-driven insight to design and deliver better services to users and unlock the power of AI and Machine Learning.

Health and life sciences

As patient numbers rise, digital technology can help you lighten the load.

Speak with an expert

The post Successful alpha unlocks data for the Department of Health and Social Care appeared first on Made Tech.

For years, primary care in England has relied on Lloyd George records. 70 million paper-based medical files scattered across GP practices, warehouses and other locations. This outdated system creates significant challenges. Transferring healthcare records between GPs can often take as long as 8 weeks, delaying crucial care. Lost or inaccessible patient records sometimes lead to devastating consequences, including harmful outcomes for patients.

In some cases, patients may miss out on life-saving treatment. Others could be unable to proceed with fertility treatments or not be able to access disability benefits if their GP can’t check their medical history.

The delays and administrative strain of paper records

The paper-based system also places a heavy administrative burden on GP staff, who spend hours searching, printing, and copying records – often repeating the same tasks for different systems. Interoperability between the home nation IT systems also causes more paper to be produced.  When transferring patient records between England, Scotland, Wales, and Northern Ireland the process is even slower than within England. The only option is to print records and physically send them, which can delay care and have a potentially serious impact on the health of the patient.

A digital patient records repository

NHS England’s Primary Care Support Services were already considering a digital solution for record storage – but they needed help making it happen. Made Tech, working as part of a blended team, helped turn their vision into reality. The goal was to scan the Lloyd George records and provide a secure, accessible digital repository. Some integrated care boards and GP practices had already scanned their records to free up physical space. However, they faced issues with secure storage and high costs.

The client’s initial plan ‘digitise on transfer’ got pushback from clinical systems suppliers over performance and cost.  This created an opportunity for the team to propose a more strategic, scalable solution that would support wider use cases and drive progress toward a fully paperless future.

We then worked with NHS England to develop the National Document Repository – a secure, centralised system that digitises paper records so they can be accessed instantly. The system:

• replaces manual searches and physical transfers with quick, secure digital access.
• prevents critical delays in patient care.
• reduces admin burdens for GP practices.

This solution is immediately helping healthcare teams deliver better care while saving time and money.

Our approach: putting users first

Results: faster patient record transfers

What’s next?

Driving adoption and user engagement

The success of the National Document Repository (NDR) depends on its adoption by GP practices and healthcare providers. Ongoing user research and feedback sessions will continue to shape improvements, making the system even more intuitive and effective. The team will work closely with practices to provide guidance on integrating the repository into daily workflows.

Exploring more use cases

While Lloyd George records are the immediate priority, the repository has the potential to support a variety of other paper-based medical documents. Whether it’s maternity records, imaging reports, or specialist referrals, expanding its use could significantly enhance efficiency across multiple areas of healthcare.

The journey towards a fully paperless NHS is well underway. By continuously refining and expanding the capabilities of the National Document Repository, we’ll be helping healthcare providers focus on what matters most – delivering better patient care.

For more information on the health and life sciences services we offer visit our web pages.

Digital transformation

Digital transformation is more than tools and buzzwords. Rethink how you deliver digital services to make them more accessible, efficient and better for users.

Health and life sciences

As patient numbers rise, digital technology can help you lighten the load.

Speak with an expert

The post Improving patient outcomes with instant access to digital records appeared first on Made Tech.

The NHS wants to give patients better digital access to their health records through the NHS App. Until recently, patients could only see new information that the GP added, but not past records.

We were brought in to look at how to improve patient access to this information whilst at the same time reducing any risks. The project focused on 2 key areas.

1. Reducing risks for vulnerable patients

Our approach: developing designs alongside safeguarding professionals

The NHS wanted us to research and design an NHS App feature that lets patients control what health information they see in the App. To address this, we conducted interviews and workshops with safeguarding professionals both in primary and secondary care. We consulted technical experts about current NHS IT system limitations. We also looked at how smartphone users already protect sensitive information on commonly used apps.

Based on these findings, we suggested a phased approach with 3 key improvements:

• short-term: update the NHS App with guidance on how patients can ask their GP to limit access to their records.
• medium-term: let patients reduce the level of detail they see in the NHS App without needing GP intervention, reducing workload for practices and providing immediate control to patients.
• long-term: develop a ‘redaction’ feature that allows patients to hide specific details without removing them from records.

We shared designs and user flows with stakeholders. The phased approach was well received and the NHS are now considering next steps to implement these features.

Results: giving patients control and easing GP workloads

Our work will result in several key benefits for both patients and the NHS.

Benefits for patients

Benefits for the NHS

2. Access to past health records on the NHS App

The NHS also wanted to make past health records easier to access. Prior to July 2023, access to Historic Detailed Coded Records (HDCR) was limited to only 3.9% of the population. Expanding access to HDCR could provide patients with more comprehensive insights into their health.

More access could help patients manage their health and reduce strain on the NHS, but some worried it would burden GP practices. The Made Tech team evaluated these concerns and explored how a request feature within the NHS App might work.

Our approach: user-research to improve processes

The team:

• conducted user research to establish patient needs and clinician concerns
• analysed the existing process for access requests
• worked with NHS England teams to align with other projects such as Mobile First, GP Connect, and the Data Saves Lives strategy
• interviewed patients and visited GP practices to see how things currently work

Results: giving patients valuable insights into their health

Expanding access to Historic Detailed Coded Records would provide patients with valuable insights into their health, including conditions / diagnoses, medications, allergies, and immunisations. 

For the client, we found ways to improve efficiency. By following best practices, GP staff could cut the processing time to approve patient requests to access their historical data by up to 40 minutes per request, resulting in quicker access to vital health data for patients and saving time for healthcare providers.

Our research demonstrated that improved digital access provides benefits to both patients and NHS staff. Off the back of the research we recommended 15 key actions. Here are some of the most important ones:

This project will make it easier for patients to access their NHS records while keeping their information safe. By giving patients more control over what they see, we can reduce risks and streamline processes for GP practices. The NHS is now looking at how to implement these improvements, which will make it easier and safer for people to manage their health information.

For more information on the healthcare services Made Tech offers, take a look at our Health and Life Sciences webpages.

Digital transformation

Digital transformation is more than tools and buzzwords. Rethink how you deliver digital services to make them more accessible, efficient and better for users.

Health and life sciences

As patient numbers rise, digital technology can help you lighten the load.

Speak with an expert

The post Giving patients more control over their NHS App data appeared first on Made Tech.

In January 2024, NHS England launched the Pharmacy First initiative, enabling over 10,000 pharmacies to treat common conditions such as sinusitis, earache, shingles and urinary tract infection (UTI) without the need for a GP appointment or prescription.

To ensure patient records remain accurate and up-to-date, pharmacies need to be able to share consultation data with GPs. Without a digital solution, this data sharing often relies on outdated methods like phone calls or faxes, leading to delays and potential mistakes.

Interoperability has long been a challenge for the NHS. With multiple systems and suppliers in place, making sure that patient data flows smoothly between both services is critical for both safety and efficiency.

The NHS Direct Care API Team asked us to develop a standardised approach, ensuring data could flow seamlessly between pharmacies and GPs with the click of a button. Our role involved setting clear standards, assuring supplier compliance and conducting thorough testing.

Our approach: streamlined data sharing

• Defined clear standards: We started by developing detailed technical specifications outlining how the code should be written and how the systems should communicate. These were designed to ensure consistency, security and accuracy in data sharing. 
• Supported suppliers: We worked closely with 6 suppliers (2 GP and 4 pharmacy system suppliers). Our experienced team, composed of technical architects, business analysts, delivery managers and user researchers held regular sessions to answer their questions, resolve technical issues and ensure their builds met the required standards.
• Technical assurance: We tested the solutions against strict technical standards to ensure they were secure and reliable.
• Clinical assurance: Clinicians reviewed the systems to confirm they worked correctly and safely for real-world use.
• Streamlined testing: We introduced a more agile process to speed up clinical assurance. Instead of lengthy, fragmented reviews, we organised joint sessions where all suppliers, clinicians and safety engineers could review the solutions together. This reduced delays and encouraged faster issue resolution.
• First-of-type rollout: Once the solutions passed all tests, we supported a trial phase in real-world settings. This ensured the systems performed as expected and allowed us to address any final issues before a wider rollout.

Results: improved patient safety

Since launch, up to 4 million people have accessed the Pharmacy First service, many through GP referrals. Impressively, only 8% of patients using the service are referred back to their GP. This highlights the effectiveness of pharmacists in managing conditions independently.

Specifically, the solution has helped to:

Next steps for Made Tech and NHS England

NHS England has now asked us to help them improve the end-to-end assurance process, building on our deep understanding of the system. We’ll streamline implementation, enhance standards and governance, and scale these improvements across healthcare services to ensure faster, more reliable solutions that benefit patients and staff nationwide.

Digital transformation

Digital transformation is more than tools and buzzwords. Rethink how you deliver digital services to make them more accessible, efficient and better for users.

Health and life sciences

As patient numbers rise, digital technology can help you lighten the load.

Speak with an expert

The post Standardising data sharing between pharmacies and GPs for NHS England appeared first on Made Tech.

23.5 million patients are now able to access and view their health records online. The NHS has taken big steps forward in improving transparency and empowering patients. However, this shift has also introduced challenges for GP practices in managing the sensitive and confidential information held within the patient records.

Some patient information needs to stay private for safeguarding, legal, or clinical reasons. This includes sensitive details about mental health, domestic abuse, or other personal circumstances.

With the expanded access to patient records, questions arose about how to ensure such sensitive information is properly hidden from view or redacted.

Redaction doesn’t remove this information from the patient’s record. It simply restricts access to it or ‘hides’ it in the online viewer. This means that sensitive details remain private and aren’t unintentionally shared.

GP2GP allows healthcare workers to transfer patients’ electronic health records securely and quickly. This ensures seamless transitions between old and new practices when patients change GPs. However, the system lacked functionality to flag parts of the record restricted by the patients’ previous practice. There was a risk that sensitive information could inadvertently be shared when patient records were transferred to a new practice. This could potentially breach confidentiality and undermine trust in the system.

Our approach: collaborating with healthcare experts

To tackle this, we worked with NHS England and key partners to update the GP2GP service. Our solution allowed GP2GP to include the restrictions put in place by previous GPs, to make sure that any sensitive details stay protected. This flag now sticks with the record during transfers, so the new practice knows what was previously limited from patient access. 

At the outset, we formed working groups that included clinicians, safeguarding leads and technical experts to address everyone’s needs. Clinicians helped keep vital care information accessible. At the same time, safeguarding leads made sure sensitive details remained hidden from vulnerable patients who shouldn’t have access to them.

Because this was a high-priority project, we quickly gathered input from the right stakeholders to design the solution and, within just 2 weeks, we went from identifying the problem to recommending a solution that worked for everyone involved.

We also collaborated closely with primary care system suppliers to integrate the solution seamlessly into their existing systems. By updating messaging standards and working with all the right people, we made sure everything would be compatible across the NHS.

Throughout the project, we managed the testing and provided support to make sure everything met the security and functionality requirements. We acted as central point of coordination, working hand-in-hand with the suppliers to keep things moving smoothly.

Results: managing restricted information efficiently

Built to work seamlessly with NHS systems, the solution now makes it easy for GP practices to manage restricted information without slowing down patient care or adding extra steps.

Why Made Tech

With our NHS partnerships, data security expertise, and know-how in managing sensitive patient data, Made Tech was the right team for the job. By working closely with NHS stakeholders, we’ve delivered a secure and reliable solution that puts patient privacy and safety first.

Digital transformation

Digital transformation is more than tools and buzzwords. Rethink how you deliver digital services to make them more accessible, efficient and better for users.

Health and life sciences

As patient numbers rise, digital technology can help you lighten the load.

Speak with an expert

The post Strengthening privacy and security in patient records appeared first on Made Tech.

We seek opportunities to partner with organisations delivering truly impactful work. Skills for Care is the leading source of adult social care workforce intelligence in England. They work tirelessly to provide the government with up-to-date metrics on the state of England’s adult social care sector. This includes how many care workers there are and how they’re distributed throughout the country. A task that’s made all the harder when you realise there is no legal requirement for any privately owned care home to report on these statistics.

As you might imagine, this is a mammoth task. When we first landed, the analytics group was performing the heroic feat of collating, cleaning and analysing years of data. From tens of thousands of facilities through a semi-manual and time-consuming process. The process was taking them months to complete and they knew they weren’t using their data to its full potential. They knew technologies existed that could help, but implementing them required skills and experience they didn’t (yet) have. We were eager to help them with that.

Our approach

To deliver the best value, we set out to build a solution that was both easy to maintain and powerful enough to handle their vast data collection. We also needed to make sure this was something they could continue developing once we’d left. Making upskilling the Skills for Care analysts from near-zero coding experience vital to success. Once these things were in place, it was clear that the deep sector knowledge the analysts held could be put to work – improving their reporting. 

Our data engineers wasted no time building a data pipeline. One that would automatically store, version, clean, join and transform – making sure all data was ready for analysis. The Skills for Care analysts leapt at the opportunity to develop new skills. They quickly became valuable partners in the development process by identifying opportunities for improvement and contributing significantly to the codebase.  

We demonstrated the importance of test-driven development, the power of CI/CD and the necessity of generating effective, usable documentation throughout.

By the end of the project, the team had turned a task that usually took about a month to complete into an automated process that runs every 2 weeks and takes about 20 minutes.

While this was happening, our data scientist was interrogating their data. Uncovering trends and developing new processes designed to extract as much insight as possible. They held regular showcase sessions. Presenting new analyses to shine fresh light on the trends that Skills for Care knew to be true but had never had the data to demonstrate. By working closely with their analysts we developed new machine-learning models that enable much more granular reporting. 

To make sure this bump in accuracy remains (knowing the efficacy of all models decays over time), we built monitoring steps into the pipelines. As soon as model accuracy metrics fall outside of a set range, analysts are notified and re-training jobs are triggered. Deploying a model and simply assuming it will continue to be as performant as the day you deployed it is never enough. 

Results we achieved together

The impact of this work cannot be understated. Through this partnership, Skills for Care has gained a wealth of new development and data science technical ability. They now possess a suite of bespoke, fully integrated AI models that deliver data-driven insights all the way to the highest levels of government. This transformation has allowed them to rethink their data collection process. And has resulted in a massive increase in data quality – compounding their improved reporting capability.

Skills for Care now perform complex analysis using version-controlled Python scripts and notebooks.

This allows them to access a whole world of open-source analysis tools and frees up their time to perform other aspects of their job.

Most importantly, this work will enable Skills for Care to produce their most accurate reports to date – starting from November this year. These enhanced reports will empower Ministers and MPs to deliver data-driven insights and decisions about the care sector. Leveraging modern data principles and AI, Skills for Care has significantly improved the quality and impact of their reporting.

Data and AI

Use data-driven insight to design and deliver better services to users and unlock the power of AI and Machine Learning.

Health and life sciences

As patient numbers rise, digital technology can help you lighten the load.

Speak with an expert

The post Improving data reporting in adult social care appeared first on Made Tech.

The UK Health Security Agency (UKHSA) plays an important role in society. They help to keep us all safe from the impact of infectious diseases. UKHSA covers everything from chemical to radiological, biological to nuclear and other health threats. One of the main ways they do this is by monitoring and responding to changes in new and known diseases using data. This includes laboratory surveillance data. By using data-driven insights they stay up to date on patterns of infection and new outbreaks – keeping us all safe.

To continue to get the most out of the data they collect, UKHSA wanted to strengthen their laboratory surveillance data platform. We worked with the team to run a discovery with a goal of finding areas for improvement. Together we set out to help the UKHSA make even better use of their data for more informed decisions using data-driven insights.

Our approach

Working with the team we ran user research sessions to understand challenges users face – across the whole system. To make sure we understand a range of different needs, we interviewed people in various roles and teams. This included all levels, from service owners and surveillance specialists to data processors and laboratory managers.

We wanted to understand each person, the process and systems they use and any requirements they need to do their job well. Over 60 minute interviews we used discussion guides to steer conversation and allowed time for team members to ask us questions. Depending on their preferences, we also followed up with another interview to sense-check the process maps we created.

The final step was to review the data collected in each component of the system they were currently using. From this we created a consolidated data model. One that’s flexible enough to allow for future changes. It’s also designed to allow for new data sources or new types of testing to keep it modern and robust.

Results we achieved together

Throughout the project we worked closely with the UKHSA team to:

• map out their existing process to help pinpoint areas for improvement
• create a single data model that allows for a range of data analysis and sharing opportunities
• recommend improvements that align with other healthcare bodies and programmes

This data platform discovery and its findings has helped UKHSA to make better use of their data. It has also helped in improving efficiency and reducing silos across the organisation. By strengthening their laboratory surveillance data system in this way, UKHSA can continue to do what they do best – keep us all safe.

Data and AI

Use data-driven insight to design and deliver better services to users and unlock the power of AI and Machine Learning.

Health and life sciences

As patient numbers rise, digital technology can help you lighten the load.

Speak with an expert

The post Running a data platform discovery with the UKHSA appeared first on Made Tech.

Since 2006 Skills for Care has been collecting and analysing data on the thousands of adult social care workforce across England. Providing data to the Department of Health and Social Care helps better inform the decisions made by government when it comes to the care sector.

Many of their data analysis processes were manual, taking considerable time and not maximising data-driven insights. We worked with the team to transform their data processes to better provide intelligence quickly and accurately.

Our approach

We implemented the Amazon Web Services (AWS) data ecosystem. This helped us modernise Skills for Care’s data architecture and processing. The goal was to streamline processes, automate routine analysis and free up valuable time.

Working with the analytics team we helped put in place best practices in data engineering. We also worked with them to apply machine learning to improve their workforce estimates.

The next stage was to help Skills for Care identify what was needed to continue to develop this new data pipeline long after we left. They’re now fully prepared to continue to build their pipeline as new data becomes available.

The data engineering prototype developed in this project is the first step toward a new way of working. It will help us to report more frequently and accurately to support faster and better decision-making.

Will Fenton
Analytics Manager

Results we achieved together

Crucially the team can now import data from many data sources automatically. This has helped enrich their data, fill data gaps and review at a more granular level – improving data quality. Now that there’s no need to manually process data that team are saving time and effort. Analysis that used to take 2 days can be done in 15 minutes and the datasets available for review are also extended from one to 10 years. Data visualisations can now also better inform analysis, making it much easier to see trends over time.

For Skills for Care it’s now increasingly quick and easy to test new ideas. They are better prepared to identify and fix issues earlier when data changes outside of the organisation happen.

Related services

Data and AI

Use data-driven insight to design and deliver better services to users and unlock the power of AI and Machine Learning.

Digi­tal serv­ice delivery

We support you at every point in the delivery lifecycle, right from defining the problem right through to the live services that solve them.

Speak with an expert

The post Data-driven insights within adult social care appeared first on Made Tech.

Gloucestershire has a wide range of mental health services for children and young people. We worked with the NHS in Gloucester to digitalise access to these services so people are put in touch with the service they need as quickly and easily as possible.

Collectively, these services help young people with depression, problems with food and eating, self-harm, abuse, violence or anger, and anxiety, among other difficulties. So it’s vital that people are directed to the right service as quickly and accurately as possible.

Our approach

User research led by Mace & Menter helped the team map user journeys. Working closely with the NHS in Gloucestershire, we delivered a technical strategy and developed the digital signposting service over an 8-month period. We created a web service and an accessible SMS text messaging service for children and young people to use. 

Although the SMS service will likely only be used by a small proportion of users, it was a critical element to implement with accessibility in mind. Some users may not have access to a computer or the internet – or even be prevented from accessing them – to get the support they need. Support for text messaging means the service is available to more people. We harnessed a range of GOV.UK Notify’s functionality, not only to send messages to end users, but also handle their replies. You can read more about the development of the SMS service in our blog post deep-dive.

We implemented a new website with a CMS to allow the team to manage content and add new services. We created a system that links to support services based on a series of questions which are easy to understand, and which the user can answer via the web or reply to via text message. We also added useful information about different types of mental health conditions and support available.

We embraced AWS Cloud Services and AWS Managed Services wherever possible, using them for both our hosting, integrations, release, and storage needs. This allowed us to produce a reliable, scalable, and secure service that met our client requirements.

Results we achieved together

• By adopting user-centred ways of working, the team made the information needed to access mental health services easier to find and understand.
• The service is secure and resilient, and keeps users’ data safe.
• It’s now simpler and easier for NHS teams to maintain up-to-date information.
• Other NHS teams can reuse the software code for other services.

Digi­tal serv­ice delivery

We support you at every point in the delivery lifecycle, right from defining the problem right through to the live services that solve them.

Health and life sciences

As patient numbers rise, digital technology can help you lighten the load.

Speak with an expert

The post Making NHS Gloucestershire’s mental health services more accessible to children and young people appeared first on Made Tech.

NHS Blood and Transplant (NHSBT) provides a service to the NHS to handle blood donation and organ donation. From public encouragement and donation collection to diagnostic services and pioneering research, the organisation is at the frontline of supporting hospital blood and transplant needs across the UK.

During the pandemic, NHSBT launched its Convalescent Plasma Programme. This was a clinical trial to collect donor blood plasma from members of the public who had recovered from Covid-19 in order to help patients who were struggling to develop an immune response. 

However, finding eligible donors at scale proved challenging. NHSBT needed a solution to help them scale up their donor selection process quickly and efficiently, and to better identify potential donors with high-grade Covid-19 antibodies.

Our approach

NHSBT knew they wanted to automate much of their process of contacting, screening, and securing potential donors. To achieve this, it needed to move away from using a call centre for communications, and implement more efficient screening processes that better identified eligible members of the public without the need to visit a donor centre.

We worked closely with the team at NHSBT to map out their existing service and identify user needs for patients, test providers, labs, and contact centre agent users. As a result, we designed a new end-to-end service to help NHSBT scale up their plasma collection process.

We built new APIs that integrated with participating test providers and laboratories to automate the process, as well as the Gov.UK Notify platform for email, which helps organisations contact their service users.

Our solution was built on the organisation’s existing tech stack in a sustainable and easily manageable way, so that NHSBT could continue to support and repurpose it in the future.

Thank you all for your work on off-session sampling for convalescent plasma. You all have done a great job working as a team, especially considering the really tight timescales … and you have delivered!

Marian Zelman
Technology Lead at NHSBT

Results we achieved together

Working with NHSBT, we delivered a service that helped scale and optimise the organisation’s plasma donation process for convalescent patients during Covid-19.

This led to a substantial increase in public engagement. It also decreased the amount of ineligible donors progressing to the donation stage, and increased the amount of high titre blood plasma collected.

• Increased plasma donor recruitment
• Rapid scaling of key Covid-19 services
• Upskilled NHSBT team to enable them to build on their service in the future
• Collaborative delivery of a new digital service in accordance with GDS and NHS standards
• APIs used to automate service
• Launched within 10 weeks

It works brilliantly! Thanks to all of you for some awesome development that has really given NHSBT a fantastic product and a great legacy for the Convalescent Patient Programme.

Marcus Hinde
Product Owner at NHSBT

Digi­tal serv­ice delivery

We support you at every point in the delivery lifecycle, right from defining the problem right through to the live services that solve them.

Health and life sciences

As patient numbers rise, digital technology can help you lighten the load.

Speak with an expert

The post Scaling pioneering research with NHS Blood and Transplant during Covid-19 appeared first on Made Tech.