Support & Maintenance - Made Tech
Improving software delivery in every organisation

Support & Maintenance

Web application and infrastructure support that frees you to focus on your business.

We know that running and improving software applications can be a distraction for many businesses.

Our support and maintenance service may be a good fit if one of these scenarios strikes a chord:

  • 1
    You've got a business to run, you don't need the distraction of maintaining software.
  • 2
    You've had a custom software application built, but the supplier can't run it for you.
  • 3
    You're tired of being woken in the middle of the night because a server's fallen over.
  • 4
    You're struggling to overcome communication and delivery challenges with your offshore supplier.
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Commercially savvy, London-based team

Much more than just a faceless ticketing system, our team will get to know you and understand your commercial objectives. We won't simply solve tickets, we'll work to actively improve and evolve your application to meet your business objectives.

Find out how we support KJUS and continue to help grow their e-commerce offering.

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What's it like to work with Made Tech?

As experienced engineers, we believe communication is the key to delivering software well, so you'll be hearing plenty from us. We'll send you weekly updates, invite you to regular showcases and even make ourselves available to work on site with you.

Get a free application audit and we'll recommend the right support solution for you.
Majken
“We get full transparency into how it’s fixed, how long it takes, and who was involved. Made Tech are extremely responsive and always pick up our calls. We talk both over Skype and over the phone.” - Majken Rønne, Head of E-commerce at On AG
Client1
“I do like how personable they are, and how well they can articulate their deep subject matter expertise to me in ways I'll actually understand.” - Nickyl Raithatha, CEO at Finery London

Support Plan Features

  • Calendar

    16, 24 or 40 hours per month

    We'll tailor the number of hours based on your goals

  • Clock

    Rollover unused hours

    Unused hours can be rolled over, and hours can be topped up for unexpectedly busy periods

  • Checklist

    Monthly support summary

    You'll get a monthly summary showing you where every hour was spent for full transparency

  • Emergency

    24/7 emergency support

    Include the 24/7 add-on for emergency coverage outside of hours

  • User

    Dedicated point of contact

    One of our senior team will act as your strategic point of contact, ensuring we're always working towards your commercial goals

  • Contract

    No long contract

    Leave within the first month with our fees waived if you're not completely happy with the service

Get an Instant Online Quote

Here To Help

Rory

Rory MacDonald

Director

Just launched a new web application and looking for a team to help you carry it forward? Send us a few words about your project and we'll be in touch as soon as possible.

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