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Inspection Scheduling

You could save £352k on the cost of missed and no-access appointments. Guarantee access to your properties to carry out gas, fire and electrical safety inspections with our scheduling and reminders tool.

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Transforming repairs at…

Appointment Scheduling

Increase access and completion rates

improve access and job completion rates by empowering residents to book their inspections on a date and time that suits them – and you.

Automated reminders

No more missed appointments

Our system sends automated email and text reminders so your tenants don’t forget about their upcoming inspection – and have time to reschedule before it becomes another missed appointment.

Track and report

Detailed compliance monitoring

Evidence compliance with regulations through our reporting dashboard. Instantly identify and prioritise your most urgent inspections and easily monitor and follow up with outstanding inspections.

How much could you save?

How many residents weren’t at home for appointments last year?*

*This calculation is based on customer data collected in August-September 24. Find out more about how we calculated this in the FAQs section.

Share data between platforms

Our products are designed to integrate with your current systems so you can track appointments and compliance from Surveys and Inspections through to your HMS and scheduler.

We already integrate with…

Get in touch

Speak to one of the team

We can:

discuss potential cost and efficiency savings
showcase the features that align with your needs and processes
explore the ways we can integrate with your current systems
share upfront and subscription costs

FAQs

Yes. You can purchase Inspection Scheduling as a standalone application. It is also included as standard for customers who buy the full version of Repairs.

No, the Inspection Scheduling module can work on its own, offering pre-configured appointment slots to your residents. However, integration with a scheduler will offer more precise appointment slots to residents based on your availability.

We have calculated the average cost of missed appointments based on the following data:

Cost to print and send 1st appointment letter: £0.88 (8p to print, 80p 2nd class franked mail)

Cost of appointment: £100 (EICR is about £80-125, gas safety £35-99)

Travel: £4.50 (based on 45p per mile and 5 miles of travel between the previous appointment and following appointment)

Cost of follow up call to rebook appointment: £6.26 (ContactBabel, 2024)

Cost to print and send new appointment letter: £0.88

Total per missed appointment: £112.52

Based on customer and third-party data, we identified that the average social housing stock size (not including local authorities and housing associations with less than 1000 stock) is about 5000 homes. Data from Inside Housing suggests the average number of missed appointments is around 30%.

Most properties need at least three inspections per year; a mandatory annual gas safety inspection (avg cost £100), a general inspection to check the condition of the property and one repair.

Based on this data, the average HA deals with 5215 missed appointments per year costing them £586,791.80, based on our cost per missed appointment figure of £112.52. We believe that we can cut this number by 60%, saving the average provider £352,108.84 a year.