Repairs
Reduce inbound contact, boost first-time fix rate and increase resident satisfaction with our self-service repairs solution
Transforming repairs at…
smart reporting
Less calls, more capacity
Free up your team’s capacity with our easy-to-use repairs reporting and management platform. Fully configurable and integrates out-the-box with your HMS and schedulers, raising a works order and scheduling appointments has never been so easy.
Appointment management
No more missed appointments
Allow residents to manage their appointments to reduce missed appointments. Residents can cancel or reschedule in two clicks.
status updates
Reduce follow-up contact
Informed residents don’t chase for updates (it’s true – they told us). By integrating with your other systems, your residents will see the most up-to-date information on their repairs.
Informed residents = less follow-up contact.
Built for your business
Made Tech Repairs is a cloud-based SaaS product designed to work alongside and enhance your existing systems. We can integrate with your existing resident porta or you can access all this functionality as a stand-alone repairs platform.
Also included
Our other features
No login
Increase self-serve repair reporting by allowing residents and carers to submit a repair without a login – no need to search for a password or call.
Media upload
Designed to help your repairs operatives diagnose and prepare for a repair, Media Uploads are key to increasing first time fix rates.
Notifications
Sick of no-one being home? Automated notifications by SMS and email remind people that you’re coming and to change their appoitment if needed.
Bulletins
Automatically notify residents about updates to communal repairs to stop duplicate reports and follow up contact. Think of it like a digital bulletin board.
Free health check
If you’ve bought a housing product that isn’t delivering the efficiencies promised, our expert team can identify the issues and offer practical solutions. We’re happy to provide a free health check of your existing solutions to assess technical performance, accessibility and usability. Free of charge.
No obligation. No commitment.
Get in touch
Speak to one of the team
During our call, we will:
- understand your challenges and needs
- showcase the features that align with your needs and processes
- explore the ways it connects to your pre-existing tools
- share upfront and subscription costs
Latest insights
Keep updated with our expert insights
Case Study
Reimagining housing repairs in the London Borough of Redbridge
Improving the way housing repairs are booked, managed and tracked with a digital SaaS product.
Blog
How social housing providers can effectively respond to damp and mould cases
To comply with Awaab’s Law tenants need to have accessible, user-friendly channels to report damp and mould issues to their social housing provider.
Event
The dollshouse voids challenge, stock condition surveys and partnerships at Housing 24
Following a very successful Housing 24, here is our summary from the event, including a sneak peak of what’s next for Repairs.
News
Made Tech Repairs Development Summary 2023
This year we’ve introduced new functionality, extended existing capabilities and improved user experience based on user feedback and research.
Our other SaaS products
Designed for your needs
Voids
Prioritisation software
Automatically prioritise your work to reduce your backlog, relet times and lost income.
Evidence
Verification software
Request and verify documentation, financial records and evidence for social housing applications.
