Improving software delivery in every organisation
Careers at Made Tech

Reliability Engineer

Our Reliability Engineers evolve and maintain applications and infrastructure for our customers. Scalability and proactive improvements are the focus and good communication skills – the necessity.

What does the job entail?

We primarily write and deliver custom software to our customers. We build solutions in a variety of languages and platforms, historically Ruby on Rails though we tend to use React and JavaScript for decoupled frontends. We've even got a few applications in Elixir and Clojure. We will usually be responsible for setting up a customer’s infrastructure on AWS with tools like Ansible and Terraform though sometimes we opt for a Platform as a Service like Heroku. We make sure there is a Continuous Delivery pipeline running our automated test suites before deploying changes.

Our application and infrastructure lifetime support services are an important part of our business. Often once our delivery teams have built custom software, the applications and infrastructure will be on boarded into our lifetime support team. This team is responsible for the ongoing development of applications, adapting applications to changing requirements as our customers grow, and fixing problems as they arise. We also onboard some applications that our teams haven’t built if they pass our quality and maintainability audits.

Reliability Engineers will split their time between responding to automated alerts, proactive codebase improvement, answering requests sent into our customer support desk, and ongoing feature development.

This role requires less of a physical presence with customers and therefore it is our first fully remote engineering role. You are of course welcome to work from our offices rather than remote but the option is open. As previously mentioned, regular communication with customers is still a must.

What experience are we looking for?

We’ll expect you to be a polyglot programmer versed in a mix of object and functional programming languages. We expect you to be able to jump into a project in a language, framework or configuration you’ve not worked in before and be able to fix issues, improve the codebase and build new features in it. Not only this but the right person would be adept in sharing their knowledge with others – we’d love to hear some examples of coaching and growing team members.

Multitasking, or more accurately, prioritisation is a big part of being a reliability engineer. We expect you to be able to prioritise your work, be able to switch onto resolving emergencies without being told to, and keep all customers up to date.

Code is only the half of it. The other half is communication. We expect you to be a great communicator with customers and colleagues in written and spoken English. Reliability Engineers keep in touch with customers mostly via Slack and Google Hangouts.

Further required experience:

  • Debugging a range of applications
  • Experience debugging infrastructure (AWS/Heroku/Linux/HTTP)
  • Working directly with customers
  • Writing code with Test Driven Development
  • Pair programming as we pair around 50% of the time
  • Agile practices such as Scrum, XP, and/or Kanban
  • Working with a range of SQL and NoSQL databases
  • Infrastructure as code tools such as Ansible, Chef, Puppet, and/or Saltstack

Everything else is optional but highly sought after. We would love you to have experience in:

  • Writing code with Acceptance Test Driven Development
  • Component based design techniques such as using pattern libraries, styled components, CSS-in-JS, BEM, and/or SUIT CSS
  • The React ecosystem including a TDD approach

What is it like to work at Made Tech?

We are a sanctuary for those wanting to hone their skills alongside like-minded learners. After joining our team it is common for new starters to comment on how much they’re learning and how much they enjoy the fact they are surrounded by people they can learn from. This includes our most senior hires.

The biggest thing you’ll take away from our culture after spending the day with us would be that we practice continuous improvement at every level. Everyone has peer-based one-to-ones every 2 weeks along with monthly one-to-ones with a director. Teams have fortnightly retrospectives. We also hold a company wide retrospective fortnightly. We discuss our problems out in the open, and rather than punish failure we band together and find solutions.

Other notable things:

  • There is a learning or hack day once a month
  • Everyone writes a blog post at least every 5 weeks
  • Our handbook is open sourced
  • We are vegan and non-drinker friendly as well as meat-eater and drinker friendly
  • Retreats and trips every year


This role has a salary of £40-75k depending on experience.


We do our best to treat our team well. Here are a few of the perks you can expect at Made Tech:

Annual Performance Bonus
We offer an annual bonus based on a combination of the performance of the business and your personal performance across the year.
Company Credit Card
We don't believe in filing expense claims in triplicate. We provide you a company credit card to buy things you need for work, from books to computer equipment.
Remote Working
We have a great office in Central London where a lot of the team choose to spend their time; but we want you to work wherever you’re most productive. Be it the kitchen table or the beach.
Travel loan and cycle to work
We make your commute as affordable as possible by offering a travel loan for your season ticket or by helping you buy a bike.
Untracked Holiday
We encourage you to take off as much time as you need during the year so you’re always fresh and focused on doing great work.
Team Lunches
We get together every Friday and have a team lunch somewhere around the office in Bankside.
Brand new Macbook Pro
We will provide you a new laptop ready for your new start.
Employee assistance programme
Free finance and legal advice, along with over-the-phone counselling.

Get in touch

If you’re interested in chatting more about this position, please send either a CV or your LinkedIn profile and ideally a link to your public GitHub repositories to Yasemin.

Recruiters: we always hire directly. Please do not get in touch.

How effective is your business at software delivery?

Answer these 20 questions and find out where the principal software delivery challenges lie within your organisation.

Get started now