Business Analyst
Job description
Business analysts help teams deliver products and services that bring value to their users through:
- Identifying, exploring, and analysing business problems and objectives, and user needs
- Understanding the public sector domain, people, organisation, processes and technology
- Identifying areas for improvement and exploring feasibility of options
- Understanding any business and policy constraints that need to be considered, and assess the implications
Key responsibilities
- Delivery of good public services for users with clients, shown through relevant measures, for example, data, metrics, KPIs or the passing of service standards
- Personal performance aligned with DDaT and grade, evidenced through peer feedback
Skills, knowledge and expertise
- Apply structured approaches to complex problems and opportunities
- Analyse business goals, functions, and objectives to support definition of requirements
- Conduct options analysis and feasibility studies
- Ensure proposed solutions meet business requirements and user needs
- Understand the impact of potential changes and how business processes, systems, data, roles and responsibilities interact
- Analyse, design and prioritise business changes to improve business operations and services
- Support the implementation of proposed business improvements
- Analyse and evaluate information with minimal supervision to support the design, execution and assessment of business process tests and usability evaluations within a project
- Select and use the most appropriate tools and techniques to support the planning, analysis, development, testing, implementation and improvement of systems and services within a project
- Identify, analyse, challenge and validate business and user requirements
- Use appropriate requirements management life cycle methods to complete tasks and outputs related to the project
- Tailor communication to stakeholders' needs and work with them to build relationships while meeting user needs
- Build and reach consensus with stakeholders
- Work to improve stakeholder relationships using evidence to explain decisions
- Identify and analyse IT system capabilities
- Develop models and system requirements for bespoke IT systems or software packages, with minimal supervision
- Identify business scenarios and develop acceptance criteria to ensure requirements can be traced to develop functionality
- Review prototypes, tests plans and tests outcome reporting
- Apply basic techniques to analyse, validate and prioritise user experience needs
- Present findings in an accessible and easy to understand way to support data-informed decision making, based on user research
Job benefits
How we hire
Our hiring process is designed to be thorough, transparent, and supportive, guiding candidates through each step. The exact process may vary slightly depending on the role but these are the typical steps candidates can expect.
We’ll keep you updated throughout the process and provide helpful feedback at each stage. No matter the outcome, we make sure the feedback is useful and supportive, so you feel informed and can learn from the experience.
Our talent team will review all applications, and while we may use AI to help speed up the process, a real human will always make the final decisions. Once reviewed, shortlisted applicants will be invited to a screening.
This is a 25-30 minute call with someone in our talent team who is hiring for the role.
Once screenings have taken place the hiring manager will review the shortlist and invites to interview will be sent.
You may then be invited to an initial virtual interview which is usually with the hiring manager or a couple of members from the team. This is usually around 45 – 60 minutes and the format may vary depending on the role.
If you progress, you’ll be invited to a final stage interview which is usually with two members of the team. The format varies depending on the role and this is usually an hour.
Final conversation with one of our exec members.
Not quite right?
Register your interest to be notified of any roles that come along that meet your criteria.
