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Lead Content Designer

Job description

Our aim at Made Tech is to use human-centred technology to improve our society. We believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone.

We believe being design-led can create positive outcomes in the public sector through critical services enabled by technology. We are building a community of designers and researchers to support the public sector growing demand for a design-led approach to service delivery.

A Lead Content Designer is an expert practitioner who sets standards, mentors colleagues and leads content design and the approach to user-centered design (UCD) across multiple teams or on highly complex services. They take significant personal responsibility and work autonomously. Their work is often self-initiated and involves influencing colleagues and stakeholders on the value of content design. They work on multidisciplinary delivery teams to:

set strategic direction for the content of a service
make sure content aligns to the client’s objectives while meeting the needs of users
assure the quality of content delivery across teams

They have an essential role in creating a healthy UCD community and culture at Made Tech. They report to the Head of Discipline for Content Design, or a UCP Principal.

Key responsibilities

Lead the overall approach to UCD with your service team
assure the quality of design delivery within your service team and set and share Made Tech’s design standards to ensure design best practice
be accountable for the production of high-quality, user-focused content
play a leading role in ensuring delivery teams have a shared understanding of problems to solve and ideas to test
have excellent knowledge of how to make services accessible to everyone
have thorough knowledge of the government Service Standard and how to meet it through content design and wider design best practice
show teams by doing - demonstrating good habits for sharing and improving content
demonstrate extensive experience in creating, iterating, managing and overseeing content across multiple channels
encourage teams to review and evaluate the effectiveness of processes and systems, and support them to iterate for improvements
build relationships with clients, earning their trust and understanding their needs
identify opportunities for new work, and support the bid team by contributing UCD expertise to bids
manage less experienced content designers
identify gaps in content design skills and capability, and help teams to grow and develop
lead and/or support the hiring and onboarding of designers
help lead a safe, supportive, healthy community of practice
represent content design publicly and internally

Skills, knowledge and expertise

Delivery of good public services
Contributing to the commercial success of Made Tech by identifying new opportunities for work
Case studies of how to design and deliver good public services and outcomes
Growth and happiness of UCD community at Made Tech
Client Focus
Drive to Deliver
Learning and Mentoring
Experienced in their Profession
Facilitation
Thinking through Making

Support in applying

If you need this job description in another format, or other support in applying, please email talent@madetech.com.

We believe we can use tech to make public services better. We also believe this can happen best when our own team represents the society that actually uses the services we work on. We’re collectively continuing to grow a culture that is happy, healthy, safe and inspiring for people of all backgrounds and experiences, so we encourage people from underrepresented groups to apply for roles with us.

When you apply, we’ll put you in touch with a member of our talent team who can help with any needs or adjustments we may need to make to help with your application. We’ve put together this blog as a resource to share more about reasonable adjustments and some examples of what this could include. We also welcome any feedback on how we can improve the experience for future candidates.

Life at Made Tech

We’re committed to building a happy, inclusive and diverse workforce. You can get a sense of what it’s like working here from our blog, where we talk about mental health, communities of practice and neurodiversity (as well as our client work and best practice).

Like many organisations, we use Slack to foster a sense of community and connection. As well as special interest groups such as music, food and pets, we also have 10+ Slack channels dedicated to specific communities, allies, and identities as well as dedicated learning spaces called communities of practice (COPs). If you’d like to speak to someone from one of these groups about their experience a

Job benefits

We are always listening to our growing teams and evolving the benefits available to our people. As we scale, as do our benefits and we are scaling quickly. We've recently introduced a flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan. We’re also big on connection and have an optional social and wellbeing calendar of events for all employees to join should they choose to.

Here are some of our most popular benefits listed below:

30 days Holiday - we offer 30 days of paid annual leave plus bank holidays

Flexible Working Hours - we are flexible with what hours you work

Flexible Parental Leave - we offer flexible parental leave options

Remote Working - we offer part time remote working for all our staff

Paid counselling - we offer paid counselling as well as financial and legal advice

If successful, you will be required to undertake an SC clearance.

Location:

Any UK Office Hub (Bristol / London / Manchester / Swansea)

Department:

Strategy & Design > Content Design & Product Management

Employment type:

Permanent

Workplace type:

Hybrid

Compensation:

£65,000 - £75,000 / year

Apply now

Sounds good?

Join us in our mission to use technology to improve society for everyone.

Apply for this position

How we hire

Our hiring process is designed to be thorough, transparent, and supportive, guiding candidates through each step. The exact process may vary slightly depending on the role but these are the typical steps candidates can expect.

We’ll keep you updated throughout the process and provide helpful feedback at each stage. No matter the outcome, we make sure the feedback is useful and supportive, so you feel informed and can learn from the experience.

Our talent team will review all applications, and while we may use AI to help speed up the process, a real human will always make the final decisions. Once reviewed, shortlisted applicants will be invited to a screening.

This is a 25-30 minute call with someone in our talent team who is hiring for the role.

Once screenings have taken place the hiring manager will review the shortlist and invites to interview will be sent.

You may then be invited to an initial virtual interview which is usually with the hiring manager or a couple of members from the team. This is usually around 45 – 60 minutes and the format may vary depending on the role.

If you progress, you’ll be invited to a final stage interview which is usually with two members of the team. The format varies depending on the role and this is usually an hour.

Final conversation with one of our exec members.