Strategy & Change Lead
Job description
Made Tech wants to positively impact the country's future by using technology to improve society. We believe being design-led can create positive outcomes in the public sector through critical services enabled by technology.
Our Strategy & Change Leads are responsible for leading and delivering on strategically significant and complex client engagements across our portfolio of public sector clients.
We believe that great delivery stems from:
- a thorough understanding of our clients and their needs
- strong practice skills and subject matter expertise
- excellent leadership
- a clear vision of lasting and effective change in a public sector environment
- the ability to translate meaningful strategy into effective implementation
We expect our Strategy & Change Leads to bring all of this and to enthuse our strategy, analysis and design teams, and clients with the same passion. You can find more of the great digital transformation work they’ve been doing here.
About the role
Strategy & Change Leads are responsible for advising, helping shape and lead parts of a client engagement. The role will identify, evaluate and recommend options, working closely with client partners and delivery teams to help identify, shape and deliver a wide range of consulting opportunities.
The role holder will be confident and experienced in engaging senior clients up to and including C-Suite level employing consulting techniques to gain trusted advisor status.
We expect this role holder to have a varied and extensive delivery background and to be equally comfortable in a variety of roles across a range of different accounts drawing off an accomplished and successful career in delivering and embedding digitally-enabled change.
The successful candidate will often be responsible for leading small to medium transformation projects, helping teams to understand complex business scenarios, translating business drivers, goals and constraints into business outcomes, to define required capabilities that will enable our clients to expedite organisational change.
Working in an Agile delivery setting alongside consultants, product managers, service designers, user researchers and business analysts, the Strategy & Design Lead will oversee and be responsible for the hands-on delivery of business agility improvements and ensuring business change is successfully embedded.
Key responsibilities
- Responsible to the Head of Business Analysis and Change for successfully designing and delivering good public services
- Taking responsibility for understanding client requirements, helping to shape and deliver opportunities and providing client team shaping advice and direction on client accounts providing SME engagement as a transformation specialist consultant
- Providing guidance, support and team leadership to our consulting teams and specialist consultancy advisory services for clients. Shaping design and delivery of transformation initiatives covering a wide range of topics:
- Cost reduction
- Workforce transformation
- New operating models
- Enterprise agility
- Continuous improvement
- Customer experience strategy
- Business change communication & enablement
- Creation of business cases and relevant proposals, assisting with an assurance review on key deliveries
- Providing pre-sales support on bids shaping and drafting responses and supporting or occasionally leading on proposal presentations to existing or new clients to help add value and credibility and maximise bid success opportunities for Made Tech
- Responsible for providing support and understanding for Made Tech colleagues to promote better integration of the transformation practice across Made Tech
- Championing the practice across Made Tech through CoP participation, development and delivery of training/briefings, providing coaching and mentoring support, etc
- Supporting or leading on training and briefings for our client partner teams to help understanding of potential consulting opportunities and how we might achieve strategic supplier status with clients
- Represent user-centred design and change publicly and internally
Skills, knowledge and expertise
The following skills and experience will be assessed during the application process
- Transformation
- Consulting
- Specialist Advice
- Organisational Change Management
- Stakeholder Relationship Management
You can find the full job description about the role on our handbook.
At this point, we hope you're feeling excited about Made Tech and the job opportunity. Even if you don't feel that you meet every single requirement, we still encourage you to apply. Get in touch with our talent team if you’d like an informal chat about the role and your suitability before applying. We are hiring for this role directly, so will not respond to any CVs sent via external recruitment agencies.
An increasing number of our customers are specifying a minimum of SC (security check) clearance in order to work on their projects. As a result, we're looking for all successful candidates for this role to have eligibility.
Eligibility for SC requires 5 years' continuous UK residency and 5 year' employment history (or back to full-time education). Please note that if at any point during the interview process it is apparent that you may not be eligible for SC, we won't be able to progress your application and we will contact you to let you know why.
Support in applying
If you need this job description in another format, or other support in applying, please email talent@madetech.com.
We believe we can use tech to make public services better. We also believe this can happen best when our own team represents the society that actually uses the services we work on. We’re collectively continuing to grow a culture that is happy, healthy, safe and inspiring for people of all backgrounds and experiences, so we encourage people from underrepresented groups to apply for roles with us.
When you apply, we’ll put you in touch with a member of our talent team who can help with any needs or adjustments we may need to make to help with your application. We’ve put together this blog as a resource to share more about reasonable adjustments and some examples of what this could include. We also welcome any feedback on how we can improve the experience for future candidates.
Job benefits
Life at Made Tech
We’re committed to building a happy, inclusive and diverse workforce. You can get a sense of what it’s like working here from our blog, where we talk about mental health, communities of practice and neurodiversity (as well as our client work and best practice).
Like many organisations, we use Slack to foster a sense of community and connection. As well as special interest groups such as music, food and pets, we also have 10+ Slack channels dedicated to specific communities, allies, and identities as well as dedicated learning spaces called communities of practice (COPs). If you’d like to speak to someone from one of these groups about their experience as an employee, please do let a member of the Made Tech talent team know.
Benefits
We are always listening to our growing teams and evolving the benefits available to our people. As we scale, as do our benefits and we are scaling quickly. We've recently introduced a flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan. We’re also big on connection and have an optional social and wellbeing calendar of events for all employees to join should they choose to.
Here are some of our most popular benefits listed below:
How we hire
Our hiring process is designed to be thorough, transparent, and supportive, guiding candidates through each step. The exact process may vary slightly depending on the role but these are the typical steps candidates can expect.
We’ll keep you updated throughout the process and provide helpful feedback at each stage. No matter the outcome, we make sure the feedback is useful and supportive, so you feel informed and can learn from the experience.
Our talent team will review all applications, and while we may use AI to help speed up the process, a real human will always make the final decisions. Once reviewed, shortlisted applicants will be invited to a screening.
This is a 25-30 minute call with someone in our talent team who is hiring for the role.
Once screenings have taken place the hiring manager will review the shortlist and invites to interview will be sent.
You may then be invited to an initial virtual interview which is usually with the hiring manager or a couple of members from the team. This is usually around 45 – 60 minutes and the format may vary depending on the role.
If you progress, you’ll be invited to a final stage interview which is usually with two members of the team. The format varies depending on the role and this is usually an hour.
Final conversation with one of our exec members.
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