Senior People Partner (Fixed-Term Contract)

London, England, United Kingdom
People > People Operations & Culture

Note: This is a fixed-term contract role (12 months)

Salary: £40,000 - £50,000 per annum

Location: Hybrid working in either Bristol, Manchester or London.

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We believe we can use tech to make public services better. We also believe this can happen best when our own team represents the society that actually uses the services we work on. We’re collectively continuing to grow a culture that is happy, healthy, safe and inspiring for people of all backgrounds and experiences, so we encourage people from underrepresented groups to apply for roles with us.

When you apply, we’ll put you in touch with a talent partner who can help with any needs or adjustments we may need to make to help with your application. This includes alternative formats for documents, the time allotted for interviews and any other needs. We also welcome any feedback on how we can improve the experience for future candidates.

About Made Tech

Made Tech is on a mission to use technology to improve society - for everyone. We help public sector organisations transform, deliver and manage world-class digital products and cloud services. We work with the UK government to modernise legacy technology and shape the digital future of the country. We support local government teams in building accessible services that make a real difference to people. And we help the NHS use technology to improve and save lives.

Made Tech has grown quickly, and has bold ambitions for the future. We know that growth and change can be unsettling (as well as exciting), so we are looking for people who enjoy this challenge, and want to help others thrive too.

Main Responsibilities

You will be responsible for administrative people partnering activities and overseeing these across the people ops team. You will work closely with colleagues ensuring people activities are completed in a timely and efficient manner. You will often act as the first point of contact to the People team, responding to and resolving both internal and external queries, ensuring all colleagues receive a positive people experience. You will also respond to and take ownership of non-standard and complex queries about general aspects of team members employment.

You will be supporting and taking ownership of all ER cases end to end. You will be advising and supporting Line Managers with people queries and escalate to the Head of People where necessary. You will be responsible for partnering activities and strategic analysis/reporting and data and analytics

You will be accountable for the development, successful roll out and continuous improvement of people policies and processes designed to improve the people experience and enable a high performance environment. You will also oversee the communication of people ops updates and ensure that the Made Tech handbook remains up to date.

Alongside colleagues in the People team you’ll own and lead on key projects, specifically the implementation of People initiatives. There may be occasions where you are expected to carry out other duties from time to time which are broadly consistent with your area of responsibility.

You will have experience of using HR software and possess competent digital skills given the tech use in this role. A highly organised individual, you will be able to apply an agile approach in order to prioritise and respond to demand.

You will be keen to learn and develop, and recognise the value and importance of working as part of a team.


What You’ll Bring

  • Excellent customer service and interpersonal skills
  • Excellent communication skills, both written and verbal.
  • Knowledge and understanding of HR processes and activity
  • Great at building strong relationships within the business
  • Organisation and ability to prioritise
  • Adept at gathering meaningful people-related data
  • Ability to handle confidential information with discretion
  • A good range of experience using different technologies
  • Experience and understanding of current UK employment law.
  • A genuine care for the people who you work with and those who want to work with us, ensuring they have a great experience and expectations are exceeded


Life at Made Tech

We’re committed to building a happy, inclusive and diverse workforce. You can get a sense of what it’s like working here from our blog, where we talk about mental health, communities of practice and neurodiversity (as well as our client work and best practice).

Like many organisations, we use Slack to chat to each other. The Slack groups that have formed give an idea of the diversity within Made Tech. If you’d like to speak to someone from one of these groups about their experience as an employee, let a member of our Talent Team know.

The groups are:

  • antiracist-activists
  • disability
  • lgbtqiaplus-allies-and-activists
  • neurodiversity
  • parents-carers
  • women-in-tech


We are always listening to our growing teams and evolving the benefits available to our people. As we scale, as do our benefits and we are scaling quickly. We've recently introduced a flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan. We’re also big on connection and have an optional social and wellbeing calendar of events for all employees to join should they choose to.

Here are some of our most popular benefits listed below:

✈️ 30 days Holiday - we offer 30 days of paid annual leave

🕰️ Flexible Working Hours - we are flexible with what hours you work

👶 Flexible Parental Leave - we offer flexible parental leave options

👩‍💻 Remote Working - we offer part time remote working for all our staff

🤗 Paid counselling - we offer paid counselling as well as financial and legal advice