Client Principal

London, United Kingdom
Sales & Marketing

Made Tech are on a mission to transform the way the UK public sector, from health to government, deliver technology. We're driven to positively impact the future of the country by using technology to improve society.

We're now a team of 200 people across 4 locations (London, Manchester, Bristol and Swansea), and plan to treble in size over the next 3-4 years.

The biggest thing you’ll take away from our culture after spending the day with us would be that we practice continuous improvement at every level. All teams use practices such as regular retrospectives to identify and overcome challenges in how they work. We invest heavily in learning, with every individual in the business having having a dedicated 12-days to use for learning specific activities and a learning budget of £300.

We're looking for a Client Principal to help us deliver on our growth goals and be a part of our exciting mission.

As a Client Principal, you will be responsible for growing a portfolio of strategic accounts within Central Government, Local Government and Healthcare.

You’ll want to understand the challenges faced by your clients and work with a multidisciplinary account team to support your client to overcome them.

In this role you will be able to.

  • Lead on the creation and execution of a strategic account plan for each of your clients and work with the account team and staff on the ground to ensure we’re making progress towards our goals.
  • Develop a deep understanding of our value proposition and be able to communicate this effectively to audiences of varying levels of digital and technology maturity .
  • Identify specific sales opportunities within your accounts and to proactively take new ideas to your clients. You’ll lead on the qualification, pursuit and capture of these opportunities and will personally hold a multi-million pound annual sales target, which you’ll be expected to exceed every year.
  • Build strong strategic relationships with senior stakeholders and become a trusted and valued partner. You’ll also be expected to follow up on any marketing generated leads from within your accounts and leverage these to build your network and our influence within the client's organisation.
  • Work in conjunction with Finance managing account profitability and take the lead on the commercial negotiation of rate cards and contractual terms, to ensure they are inline with the wider business guidelines.


Your application will be assessed on the following areas:

  • Experience in a client services organisation
  • Working within a strategic account team.
  • A track record of sales achievement in consultative based selling.
  • Experience developing sales proposals and client propositions.
  • Demonstrating an understanding of digital technologies and agile ways of working.
  • Being adept at anticipating, defusing and resolving any conflict effectively.
  • Evidence of your ability to deeply understand a client’s problems
  • An ability to conceive, prepare, author and give key presentations to clients and large numbers of people, as well as manage question-and-answer sessions.


Balancing life and work:

Making work as fabulous as possible:

  • 💻 Work Ready – We'll buy you a Macbook, ergonomic equipment, books, conferences, training, and more
  • 💡 Learn Tech – We give everyone access to a Learning Budget and a Learning Library
  • 🍽️ Friday Lunches – We randomly match up 8 colleagues every Friday and pay for lunch
  • 🍻 Friday Drinks – We pay for social drinks on a Friday

Compensating you fairly:

  • 💷 Transparent Salary Bands – We publish salary bands so you know you're being fairly compensated
  • 👌 Annual Salary Reviews – We review your salary on an annual basis
  • ⛷️ Pension Scheme – We provide a pension scheme so you can save for your future and we'll contribute to it
  • 🚄 Season Ticket Loan – We provide loans to help you pay for your travel
  • 🚲 Cycle To Work Scheme – We offer the cycle to work scheme to help pay for your bicycle
  • 🚕 Expenses Paid – Taxi to a meeting? Want to take a customer to lunch? Expenses are no hassle!

Our internal culture mission is to nurture and support a happy, healthy, safe and inspiring culture for people of all backgrounds and experiences. The Tech industry doesn’t reflect the wide range of lived experiences of our society. At Made Tech we encourage all people but especially those from underrepresented groups to apply for roles with us. We want to make the world of tech more equitable for all, which first starts with giving everyone who wants to enter this industry a fair chance.